Assistant Division Chief, Property Damage Claims Division

About the role

The Bureau of Law and Adjustment (BLA) of the New York City Comptroller’s Office investigates and, when appropriate, settles pre‑litigation claims for and against the City. The Property Damage Division handles pre‑litigation property damage claims and works closely with the NYC Law Department to resolve claims in litigation. This position reports to the Division Chief of Property Damage and serves as the Assistant Division Chief.

Responsibilities

• Assist the Division Chief in managing and directing all functions of the Property Damage Division, including overseeing day‑to‑day operations, and perform the Division Chief’s duties in their absence.
• Manage and supervise Division staff to ensure work meets the highest professional standards and complies with Bureau procedures, statutes, and laws.
• Provide direction and monitor productivity to ensure efficient and effective resolution of claims.
• Review staff‑submitted files for settlement or disallowance, including investigative reports, agency reports, and all supporting documentation.
• Delegate, within independent authority and discretion, appropriate monetary settlement authority to staff.
• Interact, within prescribed limits, to approve or disapprove recommendations made by the Law Department and other City agencies and departments.
• Prepare employee performance evaluations and document instances of misconduct or performance issues as necessary.
• Recommend, design, and implement new procedures for more effective and efficient Division processes.
• Act as the primary point of contact for Property Damage claims, processes, and policies.
• Communicate professionally with elected officials, agency personnel, attorneys, the public, and other stakeholders; collaborate closely with the Comptroller’s Engineering and Audit staff, the Bureau of Fiscal Services, the Central Imaging Facility, etc.
• Perform related assignments as required, including organizing and managing special projects.

Minimum Qualifications

• Baccalaureate degree from an accredited college.
• Four years of full‑time experience investigating and settling liability claims, with at least 18 months in an administrative, managerial, executive, or supervisory capacity overseeing staff performing investigation and settlement of liability claims or related work.
• Education and/or experience equivalent to the above, provided the candidate has the required 18 months of administrative/managerial/supervisory experience.

Preferred Skills

• Comprehensive knowledge of the claims process, including investigation, adjustment, and disposition of claims.
• Strong analytical and negotiation skills.
• Demonstrated experience preparing clear, concise, and accurate analytical reports, including recommendations for review, creation, and modification of policies and procedures.
• Attention to detail, exceptional written and verbal communication skills, and ability to prioritize multiple tasks.
• Understanding of the relationship between the NYC Comptroller’s Office and the Law Department regarding lawsuit dispositions.
• Excellent interpersonal and organizational skills, proficiency with Microsoft Office Suite, and ability to interact with all levels of management.

Pay

$90,000.00 – $105,000.00

Additional Information

• 55a Program: Position open to qualified persons with a disability eligible for the 55‑a Program; indicate interest on the resume and cover letter.
• Public Service Loan Forgiveness: Prospective employees may be eligible for federal loan forgiveness and state repayment assistance programs. More information at https://studentaid.gov/pslf/.
• Residency Requirement: NYC residency generally required within 90 days of appointment. Employees with two continuous years of City service may reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County.