Assistant Director of Claims

About the role

The Assistant Director of Claims at Frontline Insurance plays a pivotal role in ensuring high-quality service and proactive solutions for all customers. With a focus on integrity, patriotism, family, and creativity, Frontline Insurance aims to make a meaningful impact and achieve remarkable things together.

Responsibilities

• Lead and manage teams handling personal line property and casualty claims.
• Provide strategic oversight and contribute to the development and execution of enterprise-level claims strategies in collaboration with internal and external stakeholders.
• Supervise Claims Managers to ensure timely, effective, and compliant handling of claims, while driving excellence through delegation, expectation setting, performance measurement, and accountability.
• Apply technical expertise in estimating and repair methodologies to analyze and negotiate claim settlements, and provide guidance on policy coverage, reserve accuracy, and resolution strategies.
• Review and authorize claim reserves, coverage decisions, and resolution strategies.
• Interpret policy language and serve as a subject matter expert on workflows, guidelines, vendor relationships, and regulatory changes.
• Manage and respond to Department complaints and participate in litigation processes, including dispute resolution and claim reevaluation.
• Oversee functional aspects of claims operations including staffing, productivity, and performance management; conduct semi-annual and annual evaluations and mentor staff.
• Identify complex claim trends and corresponding training needs; support the development and facilitation of training programs and quality control initiatives.
• Assist in the creation, implementation, and ongoing maintenance of comprehensive policies, procedures, and workflows to promote operational efficiency and best practices.
• Conduct and lead claims roundtable discussions to validate damage assessments and action plans.
• Lead change initiatives, support career growth, and promote a culture of accountability, collaboration, and excellence.
• Lead or participate in special projects as assigned and provide backup support to the Director of Claims as needed.

Requirements

• Bachelor’s degree in business or related field required; MBA or insurance designations (AIC, CPCU, SCLA) preferred.
• Minimum 10 years of experience in property and casualty claims, including 3 years in management.
• Direct experience with Florida homeowner property claims and complex claim resolution.
• Residential construction knowledge and proficiency in Xactimate required.
• Florida 620 license required.
• Ability to obtain adjuster licenses in AL, GA, NC, SC, VA, and MD.

Benefits

• Remote work schedule!
• Health & Wellness: Company-sponsored Medical, Dental, Vision, Life, and Disability Insurance (Short-Term and Long-Term).
• Financial Security: 401k Retirement Plan with a generous match.
• Work-Life Balance: Four weeks of PTO and Pet Insurance for your furry family members.