Assistant Dispatcher

Position Summary

The primary function of an assistant dispatcher is to work in conjunction with the Dispatcher/Operations Manager to direct and coordinate the ordering and delivery materials to customers in the day-to-day operations.

Duties & Responsibilities

• Maintain receiving, warehousing and distribution operations by initiating, coordinating and enforcing program, operational, and personnel policies and procedures
• Complies with federal, state, and local warehousing, material handling, and shipping requirements and enforces adherence to requirements
• Completes warehouse/delivery requirements by scheduling and assigning employees; following up on work results
• Coordinates with personnel to ensure that service to the customer meets an acceptable standard and generates positive feedback
• Ensures compliance with the Safety and Loss Control Program
• Cooperates with Safety director and GMS Risk Management representatives in the investigation and analysis of potential hazards to enforce methods and reduce losses of claims

Basic Qualifications

• GED required, some college preferred
• Minimum of 2 years of dispatching experience

Core Competencies

• Strive to do the right thing by displaying trust and integrity
• Embody the principles of servant leadership, even in a non-people management role, by putting the needs of others first, valuing diverse perspectives by sincerely appreciating and considering others' opinions and ideas and demonstrating a positive and humble attitude
• Demonstrated ability to work independently and on a team; ability to lead, execute and/or delegate as needed, while also collaborating with others to get the job done
• Establish and maintain effective working relationships at every level of the organization; invest in building relationships with the Field Operations and Field Support Center team members
• Help champion an inclusive working environment; empower others to bring their full selves to the workplace; celebrate, welcome, and value the different backgrounds and experiences that make up our workforce; recognize that all team members are valued, regardless of race, background, tenure, or title
• Ability to self-manage, show initiative, be proactive, and drive results
• Communicate professionally, both verbally and in writing to coworkers and customers

Physical Requirements

• Must be able to remain in a stationary position 60% of the time
• Will frequently move about inside the office and warehouse
• Must be able to operate basic office machinery
• Must be able to communicate with team and management and be able to exchange accurate information in these situations
• Constantly working in office and warehouse environments

Required Cognitive Skills

• Must be able to problem solve and prioritize tasks
• Must be able to manage stress depending on deadlines and ongoing projects
• Must be able to multitask
• Must be able to quickly communicate solutions if problems occur
• Must be able to demonstrate a high degree of sound judgement and initiative

Benefits

• Competitive salaries for all team members paid weekly
• 401(k) Retirement Plan with company matching
• Employee Stock Purchase Program
• Paid Vacation, Sick Time, Volunteer Day, Holidays, Birthday, and Floating Holidays
• Paid Parental Leave, Adoption Assistance Program
• Medical, Dental and Vision Benefits
• Flexible and Dependent Care Spending Accounts
• Company paid Life insurance and Short-Term Disability
• Additional Life Insurance and Long-Term Disability also offered
• Mental, Physical and Emotional Well-Being Programs for Employees and Families
• Wellness Program and Safety Program with Bonuses for our Drivers
• Employee Referral Bonus Program