Assistant Director, Veterans Resource Center (Student Services Professional IV)

California State University, Fullerton (Cal State Fullerton) is a leading public university committed to student success, academic excellence, and inclusive excellence. The university fosters a collaborative environment that supports teaching, research, and service while promoting innovation and professional growth. Cal State Fullerton is both a Hispanic-Serving Institution and an Asian American and Native American Pacific Islander-Serving Institution, and a recipient of the Seal of Excelencia (2021 and 2024) from Excelencia in Education.

About the Department

The Veteran’s Resource Center within the Division of Student Affairs at Cal State Fullerton supports military-connected students academically, personally, and professionally. The center engages with students to meet their varied needs and guide them toward success, fostering an inclusive space for all.

Responsibilities

• Collaborate with the VRC Director to deliver and integrate student support services tailored to active duty, National Guard, reservists, veterans, and military-family members.
• Lead and implement campus-wide and student affairs initiatives and success efforts under the supervision of the Director.
• Design and coordinate programs that academically support veteran and military-connected students, promote access and retention, enrich the college experience, and enhance student development.
• Lead, design, coordinate, implement, and evaluate student support services, high-impact practices, and co-curricular learning and assessment efforts.
• Recommend courses of action regarding sensitive and complex student issues and serve as a liaison for student-related concerns.
• Recommend university-wide policies pertaining to veteran and military-connected students to the Associate Vice President of Student Affairs and Strategic Enrollment Management.
• Contribute to and/or design VRC publications, retention management initiatives, and college climate assessment efforts.
• Contribute to a wide variety of initiatives for the Division of Student Affairs and Strategic Enrollment Management.
• Other duties as assigned.

Requirements

• Bachelor’s degree or equivalent from an accredited four-year college or university in a related field, plus upper division or graduate coursework in counseling techniques, interviewing, and conflict resolution.
• Four years of professional student services work experience, including advising students individually and in groups, and analyzing and resolving complex student services problems.
• A master’s degree in counseling, clinical psychology, social work, or a job-related field may substitute for one year of professional experience.
• A doctoral degree and appropriate internship or clinical training in a relevant field may substitute for two years of professional experience.
• Thorough knowledge of the policies, procedures, and practices of the assigned program area, or the ability to quickly acquire such knowledge.
• General knowledge of Student Services policies, practices, and activities outside the assigned program; principles, problems, and methods of public administration, including organizational, personnel, and fiscal management; and advanced statistical and research methods.
• Ability to carry out complex assignments without detailed instructions; advise students on varied and complex matters; determine appropriate courses of action in sensitive interactions; reason logically and solve organizational problems; plan and coordinate actions to implement decisions; analyze and define policy or procedural problems; and establish effective working relationships.
• A background check (including a criminal records check) is required for employment.

Preferred Qualifications

• Master’s degree in student development, higher education administration, counseling, or one of the behavioral sciences.
• Familiarity with student development and interpersonal communication theory, as well as group dynamic concepts.
• Experience advising student organizations, program/leadership development, and personal academic or career counseling.
• Skilled in individual counseling and advising, as well as group process facilitation.
• Ability to design and implement leadership training experiences for college-based student organizations.
• Thorough knowledge of the policies, procedures, and practices of the assigned program, as well as general knowledge of Student Services programs outside the assigned area.
• General knowledge of military culture and veteran experience.
• In-depth understanding of veteran and military-connected education benefits, including those from the U.S. Department of Veterans Affairs (VA) and California Department of Veterans Affairs (CalVet).

License/Certifications

• A valid California driver’s license.

Pay

Classification range: $6,320 - $9,014 per month. Hiring range: $6,320 - $6,994 per month, depending on qualifications.

Schedule

Monday - Friday, 8:00 AM - 5:00 PM; occasional early morning, evening, and/or weekend hours.

Benefits

• An array of health plans that include prescription drug coverage.
• Dental and vision coverage.
• Income protection benefits including life insurance and disability.
• Retirement plan through CalPERS.
• Tuition waiver for employees and dependents if eligible.
• FlexCash (in lieu of health and dental).
• Employee Assistance Programs.
• 15 paid holidays.