Assistant Director, Student-Athlete Medical Support Services

Supports the administration of student-athlete insurance claims and health education initiatives within the Athletics Department. This role serves as the primary point of contact for insurance-related matters and assists in maintaining compliance with departmental and NCAA health and wellness standards. On-site only; not eligible for hybrid/remote work or visa sponsorship.

About the Department

Boise State Athletics connects our community, propels our university to greater heights, and changes the lives of student-athletes as they prepare to change the world.

Responsibilities

• Serve as liaison between the athletic insurance office, student-athletes, parents, certified athletic trainers, team physician offices, insurance providers, and risk management.
• Collect and interpret injury documentation for accurate and timely insurance claim submission.
• Analyze student-athlete primary insurance coverage to determine the appropriate course of action following an injury or accident.
• Track medical bills from submission through payment to ensure efficient processing.
• Identify cost-saving measures including in-network appointments, provider contracting, and payment efficiencies.
• Maintain current records and provide monthly cost savings analysis to senior leadership.
• Manage prescription charges through the departmental pharmacy charge account.
• Coordinate with athletic training staff to maintain current information on outside referrals.
• Develop and present annual insurance policy education sessions for each student-athlete team.
• Assist with the management and renewal of athletic department staff CPR certifications, ATC Board of Medicine licenses, and continuing education credits.
• Other duties as assigned.

Requirements

• Bachelor's degree or equivalent experience.

Qualifications

• Effective oral and written communication skills.
• Ability to interpret Explanations of Benefits (EOBs) and insurance-related documentation.
• Strong organizational skills with the ability to manage multiple priorities and meet deadlines.
• Ability to work collaboratively as part of a team.

Preferred Qualifications

• Master's degree in Athletic Training, Kinesiology, Physical Therapy, Health Sciences, or a related field.
• Two or more years of experience in collegiate athletics.
• Working knowledge of insurance networks, coverage packages, and medical terminology.
• Proficiency in Microsoft Excel and injury tracking software (e.g., Smartbase, Teamworks).

Pay

Salary starts at $50,065.60 annually.

Benefits

• 12 paid holidays plus the university is closed between Christmas and New Year’s (requires use of 3 vacation days).
• 12–24 annual paid vacation days depending on position type and years of service.
• 10.76% university contribution to your ORP retirement fund (Professional and Faculty employees) or 11.96% to your PERSI retirement fund (Classified employees).
• Excellent medical, dental, and other health-related insurance coverages.
• Tuition fee waiver benefits for employees, spouses, and dependents.