Assistant Director, Stewardship

Job Summary

Michigan Medicine is a groundbreaking organization for many reasons, and much of the work we do is made possible because of philanthropy. Annually, the MM Office of Development raises an average of $250 million, which helps us to be a change agent of the world. The Michigan Medicine stewardship team collaborates with gift officers and other core services teams to ensure that our donors have high-quality interactions that foster long-term engagement with and investment in our organization.

Responsibilities

• Essential Acknowledgements and Data Management (50%):

  • Prepare weekly acknowledgement mailings including data correction and verification, mail merge, interfacing with print/mail vendor, tracking, and follow-up.
  • Prepare weekly executive acknowledgement mailings including data correction and verification, drafting engaging and impactful letters for multiple executives, gathering approvals and signatures, mailing, tracking, and follow-up.
  • Collaborate with the associate director of stewardship to update all acknowledgement templates (design and copy) three times per year and the mail house vendor contract every two years.
  • Deliver other stewardship data projects, including data correction and verification, responding to questions from internal and external partners about data, and ensuring clear communication and timeliness.

• Stewardship Communications (30%):

  • Draft customized letters for donors and stakeholders, including cover letters for reports, condolence letters, and other donor communications.
  • Provide Michigan Medicine donors with consistent, timely, and informative impact reports.
  • Collaborate with gift officers and departments to gather information and interview faculty and staff to understand the impact of philanthropy on their work.
  • Translate scientific information into compelling storytelling that helps donors understand their impact on medical research projects, patient care, medical education, and community services.
  • Responsible for writing 1-2 impact report drafts per month, synthesizing and implementing edits requested by stakeholders, and creating final product in Adobe InDesign.
  • Work as a project manager for schedules, delivery of drafts in a timely manner, production of reports, delivery to donors, and documentation.

• Donor Recognition Projects (15%):

  • Implement and maintain donor recognition projects, including first-time donor program, recurring donors, loyal donors, Giving Blueday, and others.
  • Deliver donor recognition projects to donors, including printing materials, hand-signing, collating and mailing materials, and placing thank you calls.

• Communication and Collaboration (5%):

  • Communicate with development colleagues and MM faculty, staff, and leadership in a clear, consistent, and effective manner about office policy, stewardship team requirements, deadlines, and projects (roll out, ongoing updates, and changes).
  • Respond to questions/concerns and take appropriate action to resolve issues internally and/or escalate them appropriately.
  • Collaborate with team members to continuously improve stewardship programs that creatively and strategically engage donors.
  • Create strong working relationships with internal and external constituency groups to accomplish shared goals.
  • Work with limited supervision to accomplish goals by independently setting priorities to meet deadlines.
  • Work successfully in a fast-paced environment by adapting to ever-changing priorities and at times working under pressure.
  • Contribute to a positive work culture while representing Michigan Medicine values and its unique role at the University of Michigan.

Required Qualifications

• Bachelor's degree
• At least three years of related experience
• Demonstrated strength in writing, including the ability to clearly and effectively convey gratitude and to translate science into engaging storytelling
• Detail-oriented and results-oriented with the ability to accurately manage large amounts of data
• Prowed ability to use discretion and maintain a high level of confidentiality

Desired Qualifications

• Bachelor's degree in English or writing preferred
• Proven ability to handle multiple projects simultaneously, set priorities, take initiative while keeping others informed, and meet challenging and changing deadlines
• Proficient with Microsoft Office Suite (Word, PowerPoint, Excel, Visio, etc.), Google Drive, Asana, and Adobe (Acrobat Pro, InDesign)
• Familiarity with development reporting systems