Assistant Director, School of Business Center for Student Success

The AACSB-accredited School of Business & Management at SUNY Brockport is accepting applications for an Assistant Director, School of Business Center for Student Success (CSS). Reporting to the Director of Center for Student Success, this role will provide exceptional service to students and collaborate with internal and external stakeholders to support the school’s mission of attracting, supporting, and retaining high-caliber students, engaged alumni, and top-level employers.

About the role

Founded in 1835, State University of New York (SUNY) Brockport is a regional comprehensive public university offering high-quality undergraduate and graduate programs grounded in the liberal arts and sciences with an emphasis on experiential learning. Located between Rochester and Buffalo, the campus is situated near Lake Ontario in a quaint village on the Erie Canal. SUNY Brockport is committed to equity, diversity, and inclusion and encourages applicants to bring unique talents to a collaborative environment focused on building meaningful lives and vibrant communities.

Responsibilities

• Student Success Strategy & Leadership: Serve as senior advisor and lead the design, implementation, and continuous improvement of advising systems, policies, and practices; manage a year-round advising load for business and finance Online Degree Completion (ODC) students; develop and lead comprehensive student retention strategies including early alert systems, targeted interventions, and proactive outreach; oversee Degree Works and Banner functions related to advising and exception management; review and assess waitlists for all business courses; share in transfer and freshmen first-semester advising, schedule building, and onboarding; design and deliver faculty training on business curriculums, advising practices, systems, and student success strategies.
• Data Analytics & Continuous Improvement: Oversee tracking, analysis, and reporting of student persistence data in alignment with accreditation standards; disseminate reports to leadership to inform decisions on student success, retention, and advising effectiveness; use data to drive continuous improvement of student success initiatives.
• Enrollment Pathways: Lead transfer initiatives including Online Degree Completion programs, intake, credit evaluation, and pathway development; analyze transfer data and demand to inform scheduling, program development, and enrollment strategies; collaborate with department chairs and the Associate Dean on course scheduling based on student demand and progression patterns; serve as a resource for faculty advisors.
• Communications & Engagement: Lead the development and execution of a comprehensive student communication strategy through Slate and related platforms aligned with retention, advising, and engagement priorities.
• Coordination & Cross-functional Leadership: Coordinate across CSS, academic departments, admissions, ASC, and the Career Design Center to align student success efforts; serve as a central point of integration for advising, admissions, and student support processes; provide leadership and guidance in resolving complex student cases and navigating cross-functional challenges.

Requirements

• Master’s degree by time of appointment from a U.S. Department of Education–accredited or internationally recognized institution.
• At least two years of experience in academic advising, counseling, or student services within a higher education setting.
• Experience analyzing data and familiarity working with student information and student success software products.
• Demonstrated dedication to supporting a diverse student population and promoting equity within an educational setting.
• Strong leadership, organizational, and communication skills.
• Demonstrated ability to work collaboratively.