Assistant Director, Quality, Safety & Compliance

About the role

The Assistant Director, Quality, Safety & Compliance is responsible for strengthening Campus Dining’s operational standards, service consistency, safety practices, and employee development programs. Reporting to the Director of Administration, Quality, & Safety, the Assistant Director, Quality, Safety & Compliance develops, implements, monitors, and continuously improves quality assurance, food safety, workplace safety, training, and compliance programs across Campus Dining locations. This role partners closely with unit managers, culinary leaders, residential and retail dining teams, catering, Human Resources, Environmental Health and Safety, and other campus partners to ensure that standards are clearly defined, consistently practiced, and supported through effective coaching, documentation, and data-informed follow-up. The Assistant Director fosters a culture grounded in respect for individuals, passion for service, continuous learning and growth, service excellence, efficiency, effectiveness, and safety. The incumbent uses observations, audits, incident trends, service feedback, training records, and operational data to identify improvement opportunities, recommend practical solutions, and support consistent execution of Campus Dining standards. This role represents Campus Dining in cross-functional meetings, supports department-wide initiatives, and may act as a representative for the department in matters related to quality, safety, training, compliance, and operational readiness.

Responsibilities

• Quality Assurance: Develop, implement, and maintain a Campus Dining quality assurance program that supports consistent standards across residential dining, retail, and catering; conduct routine operational audits, service observations, and standards reviews related to food quality, presentation, sanitation, service readiness, customer experience, and compliance; review, track, and analyze data from audits, customer feedback, incident reports, training records, and operational observations to identify trends and improvement opportunities; partner with Campus Dining leadership to develop practical action plans, follow-up processes, and accountability measures that support continuous improvement; establish, document, and communicate standard operating procedures, checklists, inspection tools, and related resources that support consistent operations; support managers in addressing quality or service gaps through coaching, retraining, documentation, and coordinated follow-up; prepare reports, dashboards, and summaries for Campus Dining leadership that highlight performance trends, risks, corrective actions, and progress against goals; chair or support a Campus Dining quality and safety working group to review trends, share best practices, and advance department-wide improvements.
• Food & Workplace Safety, Compliance, and Emergency Preparedness: Partner with Environmental Health and Safety, Dining leadership, and unit managers to support safe work practices, regulatory compliance, and timely follow-up on identified