Assistant Director, People and Learning

About the Role

The Assistant Director of People and Learning will collaborate, partner, and support the Director of People on all human resource functions, programs, assignments, and resort activities as deemed necessary to support the business. This role has overall responsibility for facilitating, coordinating, and supporting Pendry learning programs, including Know Thyself, Associates 10-Day training, and department-specific skills and knowledge. The Assistant Director of People and Learning will mentor, coach, and develop the Pendry Team with a proactive approach and gracious attitude.

Responsibilities

• Understand the day-to-day operations of the People Department Office.
• Provide regular training and mentoring to the Pendry team.
• Manage associate relations documentation and conduct investigations in accordance with the Director of People.
• Handle highly confidential information and ensure company standards and legal compliance are met.
• Plan and assist the People Team with the execution of associate recognition programs on a quarterly basis.
• Facilitate Know Thyself for all new hire Associates, including preparing binders, blocking space, coordinating meeting set-up, agenda, and PowerPoint presentations.
• Oversee Know Thyself binder information updates regularly.
• Support managers in the completion of the 10-Day training process, review test scores, and assist with training on company standards and processes.
• Connect with Associates during the 10-Day process to provide assistance as needed.
• Facilitate feedback to managers and the Executive Committee.
• Attend and participate in “line-ups” or pre-meal meetings to ensure departments are “perfecting the basics.”
• Role-play in department meetings and audit behaviors of Pendry Associates and departments to Pendry standards.
• Provide feedback to Managers and Associates on performance.
• Plan, organize, and assist with training processes, including facilitating the “Listening” section and coordinating the Wow section with other trainers.
• Work with the Executive Committee and/or Managers to determine training attendees, plan agendas, and book space.
• Lead classes and work with guest speakers as needed.
• Prepare and print all materials for learning classes, including blocking space, creating banquet event orders, organizing, and filing material.
• Coordinate and guide Departmental and Technical Trainers in developing training skills and oversee certification updates.
• Use outstanding verbal and written communication skills to coach, counsel, advise, mentor, and motivate associates and managers at all levels.
• Use human resources information systems to verify data entry accuracy and run necessary payroll and benefit reports.
• Attend weekly staff meetings; weekly presentations may be required.
• Use advanced skills in Word, Excel, PowerPoint, and Outlook daily.

Requirements

• 4-6 years of human resource experience, with at least 3 years in a training role.
• Bachelor’s Degree (substitute 1 year of education for 2 years of work experience).
• Diverse human resources background with experience in employee relations, benefits and compensation, training, compliance, and recruitment.
• Significant employee relations experience at a decision-making level, including conducting investigations, coaching, counseling, and handling complaints.
• Demonstrated skills in group facilitation (large and small), performance improvement consulting, coaching, and interpersonal effectiveness.
• Exceptional presentation, interpersonal, and writing skills to engage, motivate, and influence audiences.
• Strong attention to detail.
• Travel may be required.

Qualifications

• SPHR/PHR Certification preferred.
• Training and development certifications preferred.
• Luxury hotel experience strongly preferred.
• Experience working with Workday.

Physical Requirements

• Must be able to sit at a desk for up to 5 hours per day.
• Walking and standing are required for the rest of the working day.
• Must be able to exert well-paced ability to reach other departments of the hotel on a timely basis.
• Must be able to bend, stoop, squat, and stretch to fulfill various tasks.
• Must be able to lift up to 30 lbs. occasionally.
• Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening, hearing ability, and visual acuity.
• Talking and hearing occur continuously in the process of communicating with guests, supervisors, and subordinates.