Assistant Director, One Stop Enrollment Center

UT San Antonio is a nationally recognized, top-tier public research university and a Carnegie R1-designated institution. As the third-largest research university in Texas, UT San Antonio advances knowledge, social mobility, and public health across South Texas and beyond. The university serves approximately 42,000 students across 320 academic programs in science, engineering, medicine, health, liberal arts, AI, cybersecurity, business, education, and more.

About the Role

The Assistant Director of One Stop Enrollment Center provides leadership and direction to assigned staff, develops customer service training programs, and supports student outreach. This role assists in managing customer service operations for financial aid, undergraduate admissions, and registration and records—handling inquiries via phone, in person, and email. The position also coordinates the One-Stop Student Advisory Committee and oversees student employee hiring and supervision.

Responsibilities

• Develop a customer service curriculum and employee guide.
• Use data and reports to assess and provide corrective training for customer service concerns.
• Coordinate and deliver new hire training and evaluate training effectiveness.
• Manage day-to-day operations of the One-Stop Enrollment Center, including Main and Downtown Campus locations, phone center, appointments, and email accounts.
• Act as backup to ensure proper coverage for student services, meeting response time standards, and maintaining quality service delivery.
• Supervise full-time, part-time, temporary, and student staff, including hiring, training, performance evaluations, and disciplinary actions.
• Monitor and update technologies associated with the One-Stop, such as phone systems, QLess queuing, survey administration, and new implementations.
• Stay informed on updates in financial aid, undergraduate admissions, and registration and records, including Federal, State, System, and Institutional policies.
• Provide problem-solving, counseling, and advising to students on financial aid, scholarships, admissions policies, and registration procedures.
• Assist in developing, implementing, and maintaining policies and procedures for assigned areas.
• Act as backup for processing financial aid, admissions, and registrar paperwork as needed.
• Support risk management monitoring and strategic planning efforts for the One-Stop Enrollment Center.
• Perform other duties as assigned.

Requirements

• Bachelor’s degree in a related field.
• Five (5) years of related work experience.
• Ability to maintain the security and integrity of UT San Antonio and its infrastructure per Texas EO-GA-48.

Skills

• Communication
• Collaboration
• Problem Solving
• Strategic Planning & Thinking

Working Conditions

• Regular office hours with occasional evenings and/or weekends.
• Ability to travel to meetings, training sessions, or other business-related events.
• Workdays, areas, and hours may vary based on departmental needs.
• Ability to exert up to 10 pounds of force for lifting, carrying, pushing, or pulling objects.
• Primarily on-campus work; travel and parking expenses are the employee’s responsibility.

This position is contingent upon a successful background check. Verification of a valid driver’s license and Motor Vehicle Record (MVR) may be required. Applicants must show proof of eligibility to work in the United States by time of hire.