Assistant Director of Visit Experience and Enrollment Ops

About the role

Elmira College is seeking an Assistant Director of Visit Experience and Enrollment Operations to join the Enrollment team. This role coordinates admissions visit programs, enrollment processing, and recruitment events, supervises student staff, and collaborates with campus partners to ensure a welcoming, well-organized visit experience and accurate enrollment records. The position also supports regulatory compliance, operational planning, and ongoing improvement of Admissions Office processes and systems.

Responsibilities

• Admissions Visits, Events, and Experience Operations
  • Oversees end-to-end planning, coordination, execution, and evaluation of admissions visits, tours, and recruitment events
  • Serves as the primary operational lead for individual visits, group visits, special tours, and large-scale admissions events
  • Coordinates visit logistics, staffing, scheduling, space usage, materials, and on-site execution
  • Manages visit and tour scheduling, including counselor and student tour guide assignments
  • Supports the development and maintenance of visit and event standards to ensure a consistent and high-quality experience
• Enrollment Operations & Records Management
  • Oversees the receipt, tracking, processing, and organization of application materials and official transcripts
  • Maintains accurate physical and digital records for admissions documents and materials
  • Manages admissions mail processing and document routing
  • Ensures accuracy, timeliness, and compliance in enrollment operations workflows
  • Monitors and maintains admissions supplies and materials inventory
• SEVIS Compliance & International Student Processing
  • Serves as a Designated School Official (DSO) for F-1 students
  • Oversees pre-arrival SEVIS processing, including document verification and issuance of Forms I-20
• Systems, Tools, and Process Development
  • Designs, documents, and maintains operational workflows, tracking tools, spreadsheets, manuals, and reference materials for admissions operations
  • Develops standardized processes to support visits, events, tours, and enrollment processing
  • Maintains institutional knowledge and continuity across admissions operations
  • Identifies opportunities for process improvement and operational efficiencies
• Student Staff Supervision & Training
  • Supervises, trains, schedules, and supports Admissions Student Workers and Gold Key tour guides
  • Oversees daily student staffing coverage, substitutions, and performance expectations
  • Develops training materials and operational guidance for student staff
  • Serves as the primary point of contact for student staff questions and support
• Front Desk & Office Operations
  • Oversees daily front desk operations and visitor reception
  • Manages Admissions phone lines and shared inboxes
  • Ensures consistent coverage, customer service standards, and office readiness

Requirements

• Associate’s degree (Bachelor's Degree preferred)
• At least two years of relevant experience in higher education admissions, enrollment operations, student services, event coordination, or a related field
• Demonstrated ability to manage complex operations, multiple priorities, and cross-functional coordination
• Strong organizational, communication, and problem-solving skills
• Experience supervising, training, or coordinating employees or student staff
• Ability to work independently, exercise sound judgment, and manage sensitive information
• Eligibility to serve as a Designated School Official (DSO) and maintain SEVIS compliance
• Proficiency with Microsoft Excel, Google Workspace, and operational tracking tools
• Experience coordinating large-scale events or visit programs
• Familiarity with Adobe Creative Suite (Photoshop, Illustrator, Adobe Express) for creating templates and materials

Pay

$28.20 per hour

Benefits

This position is benefit eligible.

Schedule

100% on-site (Elmira, NY)

Non-Exempt (Hourly)