Assistant Director of The Learning Center

The Learning Center

Manage the daily functions of The Learning Center’s tutoring services
Support SSS TRiO students and campus tutoring efforts
Coordinate individual and group tutoring
Work with TRiO staff and students regarding requests, processes, and tutor matching
Serve to open and close TLC for the year, along with some evening hours each week required to supervise the operation of TLC

Student Tutors and Desk Worker Staff Oversight

Hire, supervise, train, evaluate, and support TLC student staff (tutors and desk workers)
Communicate with faculty on tutor recommendations and recruitment

Administration & Research

Collect, summarize, and analyze statistics and usage of The Learning Center and Academic Coaching
Research and maintain best practices for learning centers
Help enhance the student experience through committee service, research, continued learning, and investing in improving student retention as a member of The Center for Academic Thriving team

Student Thriving & Experience

Invest in the student experience through events in The Center for Academic Thriving and The Learning Center
These include tutor trainings, new student orientation, move-in days (2 Saturdays), admitted student day events (2 Saturdays), and various events throughout the semester

Qualifications

Education: Master's degree desired
Someone beginning or in a Master's degree will be considered
Experience: Prior higher education experience preferred

Required Skills

Demonstrates a mature personal faith in Jesus Christ and a commitment to the mission of IWU
Demonstrates a strong, positive, team-oriented attitude and a continued goal to learn and grow
Demonstrates extraordinary interpersonal and collaborative skills to work with a variety of constituents (such as parents and students) and colleagues (such as faculty, staff, and academic leadership)
Excellent interpersonal, verbal, written communication, and listening skills
Understands the complexities of higher education and can successfully and respectfully navigate organizational areas and policies
Demonstrates an ability to learn and use complex information, ability to prioritize, and solve problems.
High level of attention to detail
Possesses strong technical skills and a high comfort level within a computerized environment, including computer skills (Microsoft Word, Excel, Outlook, and ability to learn additional online platforms used in the Learning Center and at IWU (such as, Accutrack and Brightspace))
Demonstrates the ability to make well-informed decisions, solve problems, and coordinate a variety of activities and tasks.
Reveals exemplary organizational skills, attention to detail, flexibility, dependability, and the capacity to develop efficient and effective systems for the implementation of policies
Adheres to strict confidentiality requirement/FERPA