Assistant Director of Security

Essential Duties And Responsibilities

• Responsible for supervising and managing staff in the Security department.
• Develops, implements and manages operational goals and monitors achievements of performance and profit objectives.
• Creates effective and efficient schedules, while maintaining labor costs, meeting staffing objectives and achieving guest satisfaction.
• Assists in the budget process for the department and provides recommendations; ensures compliance to departmental budget initiatives; reports budget concerns to Director of Security Operations.
• Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.
• Ensures customer service standards are followed by all team members and addresses issues as they arise.
• Responsible for the overall achievement of department customer service goals.
• Ensures response to medical emergencies and completes Illness/Injury reports when necessary.
• Promptly report and remedy any legal/compliance measures.
• Develops, enforces, reviews, and approves changes or revisions to operating practices, procedures and standards based on business practices and internal controls.
• Identifies and resolves security related problems.
• Develops and implements alternative methods for security operation improvement.
• Examines and analyzes the physical property, processes and procedures and develops, institutes, oversees and enforces emergency policies.
• Serves as liaison with gaming regulators, public law enforcement, fire and other agencies as it relates to security by maintaining a positive and constructive relationship.
• Conducts, supervises, and prepares reports relating to investigations of any losses or violations of law, regulations, policies, or procedures.
• Transfers Table Games fills and credits.
• Provides escorts if needed.
• Testifies in court when necessary.
• Protects and preserves the assets of the company.
• Responsible for ensuring compliance with all regulatory compliance within area of responsibility and reporting potential issues to Executive Management / GM.
• Maintains strict confidentiality in all departmental and company matters.
• Oversees operations of the Security Department.

Qualification Requirements

• Must be at least 21 years of age.
• Bachelor’s Degree (B.A./B.S.) or equivalent; or five years of casino Security, military, or police experience; or equivalent combination of education and experience.
• Two years of leadership experience highly preferred.
• Must be proficient in Microsoft applications.
• Must have excellent organizational and communication skills.
• Ability to write reports, business correspondence, and procedure manuals.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
• Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the public.
• Must have the ability to interact with guests, staff and colleagues and resolve problems and conflicts in a diplomatic and tactful manner.