Assistant Director of Security

About the Role

The ParkX Security Operations Manager is responsible for the daily management of assigned Comstock/Third party location(s). This position delivers company, client, and customer expectations by ensuring that all assigned locations are operating in a first-class manner and in accordance with company policy. They will assist with the development and design of financial statements and management proposals. This person should demonstrate leadership, be willing to drive positive change, and should participate in and support organizational objectives.

Responsibilities

• Provide leadership, direct management, and day-to-day oversight of the physical Security team, including Managers, Supervisors, and Officers
• Ensure team members understand and promote corporate goals, core values, and departmental responsibilities detailed in the Company org chart and Employee Handbook
• Promptly address and resolve customer concerns in a first-class manner that is consistent with guidelines established by the Comstock Executive Team
• Plan and coordinate security operations for specific events with the marketing department
• Walk assigned properties daily and keep a running list of maintenance items
• Resolves customer concerns that are escalated to his/her attention by the facility’s front-line associates
• Maintains equipment through regular maintenance and preventative care
• Scheduling, deployment, supervision, and training of Security Officers
• Manage essential maintenance contracts and work closely with vendor contacts, specifically janitorial, landscaping, and security
• Oversee quarterly client surveys
• Provide daily, weekly, or monthly activity report as required by supervisor and Comstock Executive Team
• Oversee maintenance operations by partnering with maintenance team to maintain property’s curb appeal and assess possible maintenance issues, while ensuring that all manufacturer’s recommended routine maintenance (as well as Comstock required maintenance) is completed in a timely fashion
• Possesses a complete knowledge and understanding of all properties within the ParkX portfolio.
• Possesses a complete knowledge and understanding of all current and prospective clients.
• Perform other duties as assigned

Skills, Knowledge and Expertise

• High School Diploma or Equivalent
• Minimum of 2 years of security / law enforcement experience
• Must be certified security officer by the state of Virginia, Maryland and Washington DC
• Minimum of at least 3-year experience in customer-service related field
• Valid driver's license without major violations
• Flexibility to work after hours and weekends, as needed
• Outgoing personality with ability to relate to diverse group of people and build/maintain strong relationships
• CPR/AED/First Aid Certification
• Must have the ability to forge and maintain relationships with police departments in local
• Strong problem-solving, time management and communication skills
• Must be highly credible and trustworthy, and operate with high degree of integrity
• Must hold oneself and others accountable and strive for a high level of excellence
• Must have a positive, can-do attitude and be able to fuel growth and innovation
• Must be customer-focused and results-oriented
• Must want to continuously learn and develop