Assistant Director of People & Culture

About the role

At Fairmont Century Plaza, the Assistant Director will plan, lead, direct, develop, and coordinate the policies, activities, and staff of the People and Culture (P&C) department, ensuring legal and labor compliance and implementation of the organization’s mission and talent strategy. The Assistant Director is also responsible for overseeing all day-to-day functions of the People & Culture Office, acting as a team builder and supporting all leaders and colleagues to ensure company policies, Fairmont Century Plaza operating and service standards are followed, colleague engagement is high, and financial goals are met.

What You Will Be Doing

• Collaborate with senior leadership to understand the organization’s goals and strategy related to staffing, recruiting, and retention.
• Plan, lead, develop, coordinate, and implement policies, processes, training, initiatives, and surveys to support the organization’s human resource compliance and strategy needs.
• Administer or oversees the administration of P&C programs including, but not limited to, compensation, benefits, and leave; disciplinary matters; disputes and investigations; performance and talent management; productivity, recognition, and morale; occupational health and safety; and training and development.
• Identify staffing and recruiting needs; develop and execute best practices for hiring and talent management.
• Conduct research and analysis of organizational trends including review of reports and metrics from the organization’s human resource information system (HRIS) or talent management system.
• Monitor and ensure the organization’s compliance with federal, state, and local employment laws and regulations, and recommended best practices; review and modify policies and practices to maintain compliance.
• Manage the financial issues for the People & Culture budget including benefits, labor & salary reports and plan cost effective events within the People & Culture budget guidelines.
• Build authentic relationships with guests and colleagues, tuning into what they need and always going the extra mile to Make Special Happen.
• Work well under pressure, juggling tasks and prioritizing so that you consistently deliver to a high standard.
• Assist Departmental Leaders and Senior Managers with the development of specific action plans to address issues and concerns identified in colleague feedback.
• Ensure compliance with Accor/Fairmont policy and local legislation in all aspects of the People & Culture function.
• Communicate eligibility, enrollment, and participation in all applicable benefit plans, including coordination of benefit information seminars to all colleagues.
• Facilitate all short-term disability, long-term disability, FMLA, Leave of Absences and Workers Compensation claims.
• Maintain working knowledge of CBA agreements within the Hotel and support leaders to understand CBA agreements as necessary.
• Perform other duties as assigned.

Qualifications

• Minimum of 4 years’ experience in a Human Resources leadership capacity.
• Prior experience working in the hospitality industry, specifically within luxury hotel brands.
• A Bachelor's degree in Human Resources Management, Business Management, or a related field.
• Solid understanding of U.S. employment laws, including California State Law.
• Experienced working in both union and non-union settings.
• Proficiency in Microsoft Office Suite and familiarity with HRIS software (such as Dayforce).
• High emotional intelligence, discretion with confidential information, and strong conflict-resolution abilities.
• A passion for service in Luxury Hospitality while possessing strong financial acumen and ability to understand strategic financial planning and budgeting.
• Strong problem-solving, decision-making, conflict-resolution, and strategic-thinking skills.
• Ability to stay calm when assisting colleagues in escalated situations, knowing what questions to ask and how to support, and knowing when to seek help when needed.

Benefits

• Discounted hotel rooms and food & beverage rates to employees at our sister properties around the globe.
• Learning programs through our Academies to promote growth and development so that you can perform at your full potential.
• Opportunity to develop your talent and grow within your property and across the world.
• Ability to make a difference through Corporate Social Responsibility activities, like Planet 21 and WATCH.
• Competitive Health Benefit Package within 30 days of employment.
• 401(k)/Roth IRA Eligibility after 60 days of employment.
• Cell Phone Usage Reimbursement.

Pay

Salary Range: $115,000 – $135,000 USD.