Assistant Director of Operations - Financial Aid (CS27-073)

Oversees unit reconciliation process and procedures.

• Develops and implements system to reconcile financial aid disbursement and corresponding reporting requirements.
• Ensures financial aid disbursements, adjustments, and account balances have been processed accurately and in accordance with state regulations.
• Affixes to federal, state, and institutional annual and ad hoc reporting, audits, and compliance activities.
• Solves discrepancies between financial aid cash management and disbursement records, institutional systems, and external reporting systems.

Oversees and supervises communication hub operations and assigned staff. Provides guidance and training to communication hub staff. Determines work assignments and reviews work product to ensure efficient and accurate customer service is provided. Ensures staff are up-to-date on financial aid issues, processes, and procedures to better assist clients utilizing the hub. Oversees workflow coordination. Reviews existing operations for workflow inefficiencies. Works with Associate Director to identify opportunities to improve efficiency, accuracy, and customer service within the communication hub and Financial Aid as a whole. Assists junior level staff communicating with students, parents, and university departments regarding complex and unusual financial aid reconciliation or disbursement cases.

Minimum Acceptable Qualifications

• Bachelor’s degree in business, communications, humanities, social sciences, or a closely related field to the position.
• One (1) year (12 months) of professional experience working in student services, financial aid/loans or a closely related field within higher education or a related agency.
• Master’s Degree in an area consistent with the duties of the position may be substituted for one (1) year (12 months) of work experience.

Preferred Qualifications

• Knowledge of accounting procedures, fiscal controls, and financial management principles, practices, and methods.
• Skill in managing time, organizing and prioritizing work assignments, and responding quickly and effectively to changing priorities and challenges.
• Skill in providing effective customer service and communicating clearly and professionally, both orally and in writing.
• Ability to resolve difficult or complex situations and to conceptualize, organize, analyze, and interpret data, policies, rules, and regulations.
• Ability to manage, supervise, and motivate others in the effective and timely completion of assigned duties and responsibilities.
• Ability to work effectively in a fast-paced and sometimes stressful environment while maintaining accuracy, professionalism, and appropriate customer service.