Assistant Director Of Housekeeping

Responsibilities

• Oversees daily assignment of duties to Housekeeping staff
• Analyzes daily room turn and makes staff or procedural adjustments as necessary
• Assists in the management of Housekeeping Rooms Personnel, particularly during heavy turns
• Maintains Housekeeping staffing levels to provide for optimal performance
• Develops and maintains a quality assurance program for all guestrooms, storerooms, and service related to guest floors
• Inspects and evaluates physical condition of hotel daily for cleanliness and necessary repairs
• Ensures removal of Room Service trays from hallways and placement in appropriate location in service landings
• Monitors daily payroll and takes corrective action when disparities occur or productivity drops
• Assumes the duties of Director of Housekeeping in the Director’s absence
• Greets and interacts with guests in an outstandingly friendly and professional manner
• Works closely with Guest Services Manager to resolve all room discrepancies before the end of each day
• Interviews and makes recommendations regarding hiring of Housekeeping personnel
• Interviews and selects Housekeeping line level personnel
• Provides training for employees regarding OSHA regulations, department policies and procedures, operation of equipment, and daily tasks
• Provides employee safety training to prevent accidents, comply with OSHA regulations, and ensure hotel life safety
• Evaluates individual employee performance, determines areas in need of improvement or requirements for advancement, establishes goals, objectives and training needs required to attain same
• Counsels, coaches, and retrains personnel as needed in order to ensure acceptable performance
• Makes special work assignments in advance for special events such as meetings, dinners, dances, etc. that may affect the lobby staff
• Coordinates departmental activities to coincide with other hotel department requirements in order to maintain the overall cleanliness of the guestrooms, public areas, and other assigned areas of responsibility
• Aids Housekeeping Manager in coordinating the repair of Housekeeping equipment such as vacuums, buffers, carts, and furniture
• Plans special lobby cleaning projects and ensures their completion
• Coordinates lobby maintenance projects with Engineering
• Plans maintenance of lobby floors
• Coordinates monthly accounting for all supplies requisitioned from other departments
• Sets agendas for training programs for assigned employees and attends and participates in training as needed
• Prepares monthly payroll and budget forecast for public space employees
• Writes and submits yearly performance appraisals for Housekeeping Staff
• Counsels employees regarding both positive and negative aspects of their performance, including accidents and safety violations
• Mediates disputes between employees as necessary
• Keeps Director of Housekeeping informed of all matters significantly affecting the department
• Keeps all other departments informed about Housekeeping operations as needed
• Affirms departmental schedules
• Prepares master lists of general cleaning and all other cyclical projects
• Determines discard and maintenance regimes for each machine and equipment piece
• Prepares public area staff schedules, vacation list, and payroll
• Attends required hotel meetings to keep abreast of in-house activities/promotions and upcoming events; maintains communication with other departments within the hotel
• Holds daily, weekly and monthly department meetings designed to provide necessary contact and operating information for all departmental employees
• Develops monthly usage reports for cleaning supplies and guestroom supplies
• Creates and maintains control procedures for keys, radios, pagers, etc.
• Creates Quality Assurance and Cyclical Programs
• Creates Incentive/Rewards/Recognition Programs
• Fosters an environment in which excellent staff morale is fostered and staff retention is a priority
• Ensures efficient operation of HOSTAR System
• Receives the weekly inventory of cleaning and guest supplies for the hotel
• Requisitions supplies needed to maintain weekly par levels
• Ensures that Storeroom is kept well-stocked with all necessary supplies, and ensures that all needed supplies are ordered in sufficient time to prevent shortages
• Works closely with Laundry Manager/Supervisors to ensure that Hotel linen quantity and quality needs are consistently met in a timely and efficient manner
• Ensures that Housekeeping office and storeroom are kept neat and organized
• Submits all performance appraisals for assigned employees
• Evaluates changes in guest needs, the hotel's guest mix and industry competitive set, to recommend appropriate product/service and operational changes necessary to ensure guest and employee satisfaction, while maintaining market dominance and exceptional financial performance

Qualifications

• Thorough knowledge of all matters relating to the proper administration and operation of hospitality housekeeping operations
• Three to five years of management experience in large, fast paced, hotel housekeeping environment with at least three years as Assistant Executive Housekeeper or above
• Ability to maintain effective operating and control processes designed to attain maximum operating efficiency while ensuring adherence to established guest satisfaction criteria
• Effective management, leadership, organizational, and communication skills
• Able to read and interpret documents
• Able to work with and apply mathematical concepts
• Able to write routine reports and correspondence
• Able to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form
• Able to speak effectively before groups of guests and hotel employees
• Able to push, stand, stoop, bend, and lift items weighing up to 25 pounds repetitively during entire shift