Assistant Director of Hospital Partnerships & Operations

Key Responsibilities

• Regional Operations Oversight
• Oversee clinical education operational processes within assigned regions.
• Maintain a database of clinical clerkships and affiliated hospital lists.
• Develop and maintain a cross-reference database of non-affiliated hospitals.
• Monitor regional operations to ensure all required student documentation is submitted accurately and within required timelines.
• Ensure hospital partner documentation requirements are consistently met across all regional clinical sites.
• Oversee credentialing processes for students and preceptors prior to clinical rotation start dates.
• Maintain and oversee the operational onboarding of new clinical sites.
• Serve as the operational lead for onboarding new clinical partners and ensuring site readiness for student placements.
• Maintain a database of clinical clerkships and affiliated hospital lists including current and potential clinical training sites.
• Develop and maintain a cross-reference database of non-affiliated hospitals that support fourth-year elective rotations.
• Staff Leadership and Management
• Provide direct supervision and support to Program Coordinators within assigned regions.
• Supervise, mentor, and support Program Coordinators responsible for student documentation and credentialing.
• Assign regional responsibilities and manage workload distribution.
• Provide training and guidance on documentation processes, hospital partner requirements, and operational systems.
• Monitor staff performance, productivity, and service-level expectations.
• Conduct performance evaluations and support professional development initiatives.
• Student Credentialing and Compliance Management
• Ensure students meet all documentation and credentialing requirements prior to clinical placements.
• Oversee verification of student health documentation, immunizations, and compliance materials prior to clerkship start.
• Monitor credentialing completion to ensure students are fully cleared for clinical rotations.
• Track and resolve outstanding documentation issues affecting student eligibility.
• Oversee the non-affiliate elective process and ensure required paperwork is completed at least 30–45 days prior to elective start dates.
• Collaborate with legal and compliance teams regarding contracts or student-related issues associated with non-affiliated sites.
• Oversee the NYSED documentation process and ensure all required paperwork is submitted within regulatory timelines.
• Monitor and generate compliance reporting related to NYSED requirements.
• Hospital Partner Coordination
• Serve as a primary operational escalation point for hospital partners and clinical sites.
• Serve as the escalation point for clinical student issues, particularly those related to clinical scheduling and site requirements.
• Ensure hospital partner inquiries are addressed within established service timelines.
• Process/Monitor preceptor credentialing completion to ensure preceptors are fully credentialed.
• Maintain proactive communication with hospital partners to address documentation, scheduling, and credentialing concerns.
• Cook up closely with clinical development and academic teams to support site relationships and operational readiness.
• Evaluation Tracking and Academic Compliance
• Ensure timely completion and tracking of clinical evaluations and academic documentation.
• Provide oversight for tracking clinical evaluations by facility/preceptor.
• Ensure clinical evaluations are received within 30 days of clerkship completion.
• Maintain proactive communication with clinical partners to ensure evaluation completion.
• Support graduation audit readiness by ensuring all required documentation and evaluations are received on time.
• Support Coverage During Peak Periods
• Support institutional initiatives and special projects as assigned.

Qualifications

• Education: Bachelor’s degree required, Master’s degree preferred.
• Experience: 5+ years of experience in medical education, clinical education operations, healthcare administration, or residency coordination; 2+ years of supervisory or leadership experience preferred.
• Experience: Experience working with hospital credentialing systems such as Clinician Nexus, MyClinicalExchange, or similar platforms preferred; Experience in academic health systems or medical education programs preferred.