Assistant Director Medical Operations

About the role

Our associates deliver a higher standard of medical and mental health care for an underserved population. We maintain professionalism, integrity, and commitment as we solve problems and make lives easier.

Essential Functions

• Responsible for delivering the organizational five-year plan for nursing care.
• Supervise Regional Nurse Managers and direct reports and assess the delivery of quality care within our client sites.
• Ensure nursing associates provide care that aligns with the governing state guidelines and USA Medical & Psychological Staffing organizational Scope of Practice.
• Interview and hire associates, ensuring equal employment opportunity in hiring and promotion.
• Coordinate care and practices, set priorities, and direct the work of Regional Nurse Managers.
• Implement, oversee, and communicate staffing plans.
• Review and ensure completion of CQI, peer reviews, evaluations, site visit scoreboards, and LMS metrics.
• Design solutions for corrective actions to adhere to client contracts, manage budgets, and address over-under reports to ensure contractual compliance.
• Deliver operational best practices, support onboarding of new clients, and oversee special projects.
• Provide supervision and coaching of direct reports.
• Guide and assist the talent acquisition team to select qualified associates.
• Evaluate and verify associate performance through review of completed work assignments and quarterly coaching.
• Identify learning needs to ensure coaching and training is provided for new hires, associates, and potential leaders.
• Serve as liaison between headquarters team, clients, and staff.
• Acquire and maintain professional licensure.
• Remain available for 24/7 operational calls including nights, weekends, and holidays.
• Demonstrate commitment and dedication to providing clinical support and guidance in the development and deployment of initiatives designed to solve problems and make lives easier.
• Maintain an accurate and up-to-date strategic planning manual with continuity business plan and goals.
• Perform all other duties as assigned.

Qualifications

• Registered Nurse licensure required in the state(s) where services are to be provided
• Associate's Degree of Nursing (ASN) required
• Bachelor’s Degree of Nursing (BSN) preferred
• 3+ years of healthcare management experience required
• Corrections, ER, public health or related experience preferred
• NCCHC Board Certification required within 1 year of employment
• Basic Life Support (BLS) certification; hands-on-training required
• Must have a valid driver’s license and reliable transportation