Assistant Director of Front Office

About The Role

The Assistant Director of Front Office supports the leadership and daily execution of the Front Office operation at Hotel Bardo Savannah. This role serves as a key leader within the department, ensuring a polished, seamless, and highly personalized guest experience from arrival through departure.

This individual is expected to bring proven Front Office Manager-level experience in a luxury or highly elevated upscale hotel environment. They must be a hands-on operator, a strong coach, and a confident service leader who understands how to balance guest engagement, team performance, operational standards, and cross-departmental communication in a refined hospitality setting.

Qualifications

• Minimum of 3 years of Front Office Manager experience in a luxury or highly elevated upscale hotel environment required.
• Prior experience in full-service luxury, resort, lifestyle luxury, or comparable high-touch hotel environments strongly preferred.
• Strong knowledge of Front Office operations, guest arrival and departure flow, room inventory management, guest relations, and service recovery.
• Proven ability to lead, coach, and develop Front Office team members and supervisors.
• Demonstrated ability to operate with polish, professionalism, urgency, and discretion in a luxury guest environment.
• Excellent communication, leadership, organizational, and problem-solving skills.
• Strong attention to detail with the ability to manage competing priorities in a fast-paced operation.
• Proficiency with hotel property management systems and Microsoft Office.
• Must be in or willing to relocate to Savannah, Georgia.
• Able to work a flexible schedule, including evenings, weekends, holidays, and extended hours as business needs require.