Assistant Director of Food & Beverage | Luxury Hospitality | Alila Napa Valley - St. Helena, California

About the role

At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences. At Alila Napa Valley, we believe the exceptional hospitality is built through genuine care, thoughtful attention to detail, and highly personal experiences. As a luxury resort in the heart of Napa Valley, we are seeking an experienced and passionate Assistant Director of Food & Beverage to help lead the resort's complete Food & Beverage operation. Reporting directly to the Director of Food & Beverage, the Assistant Director plays a key leadership role in the oversight and direction of all Food & Beverage operations. This is a highly visible, hands-on leadership position responsible for supporting the overall performance of the Food & Beverage department, including service excellence, operations, colleague development, financial performance, staffing, training, and guest satisfaction. While the assistant Director supports and helps oversee the entire Food & Beverage operation, this position will primarily work PM shifts, with Violetto, our fine dining restaurant, serving as the primary operational focus. The Assistant Director is expected to maintain a strong presence on the restaurant floor and provide consistent leadership throughout evening operations across the resort. A central responsibility of this position is developing and maintaining a culture of excellence. The Assistant Director will partner with the Director of Food & Beverage and Culinary leadership to uphold and execute Forbes Five-Star Service standards across Food & Beverage while supporting Michelin-level dining experiences at Violetto.

Responsibilities

• Support the Director of Food & Beverage in the overall leadership, planning, direction, and management of all Food & Beverage operations throughout Alila Napa Valley.
• Help oversee and lead Violetto, Salvia Terrace & Bar, in-room dining, banquets and events, private dining and other Food & Beverage operations.
• Maintain a highly visible, hands-on presence throughout daily operations, primarily during PM shifts.
• Partner closely with Culinary leadership to ensure alignment between food & beverage service, timing, presentation, and overall guest experience.
• Coordinate Food & Beverage operations with Culinary, Events, Sales, Rooms, Engineering, Finance, and other resort departments to maintain effective communication and ensure seamless execution.
• Uphold and execute Forbes Five-Star service standards across all Food & Beverage experiences and support Michelin-level dining experiences in Violetto.
• Establish a strong culture of personalized, attentive, knowledgeable, and anticipatory service.
• Translate luxury service expectations into clear, consistent, and actionable standards for managers, supervisors, and service colleagues.
• Maintain a strong floor presence, actively observing service execution, guest engagement, pacing, presentation, and attention to detail.
• Lead by example, consistently modeling professionalism, urgency, composure, attention to detail, and genuine care for guests and colleagues.
• Conduct regular table touches and build meaningful connections with guests while remaining attentive to individual preferences and opportunities to personalize the experience.
• Recognize guest concerns and service-recovery opportunities to ensure they are addressed promptly, thoughtfully, and professionally.
• Review guest feedback and operational observations to identify opportunities to continuously improve the Food & Beverage spaces.
• Support continued refinement of the