Assistant Director of Food & Beverage

At Loews Hotels at Universal Orlando, our team members get to make a difference and have fun every day. Our world-class team brings to life the incredible, award-winning hotels located at Universal Orlando Resort. Named one of Central Florida’s Top Workplaces and one of America’s Best-in-State Employers by Forbes, we are committed to our “power of we” culture.

About the Role

Join the band and deliver show-stopping service at one of the coolest hotels on the planet, designed as a rock star’s mansion. We're looking for a hands-on and business-minded food and beverage leader who drives operational excellence, team performance, and exceptional guest experiences across multiple dining venues. This role balances strategic thinking with day-to-day execution, leading teams, optimizing financial performance, and partnering with culinary and operational leaders to deliver consistent, high-quality service.

Responsibilities

• Lead daily food and beverage operations across restaurants, lounges, bars, room service, and other dining venues to ensure exceptional guest experiences and operational excellence
• Direct, coach, and develop managers and team members, fostering a culture of accountability, engagement, and service excellence
• Partner closely with Culinary leadership to ensure seamless execution of food and service standards, menu initiatives, and overall guest satisfaction
• Monitor operational performance and implement strategies to improve quality, efficiency, and financial results
• Analyze sales, labor, cost, revenue, and profitability metrics and take action to support business objectives
• Lead labor management efforts, including staffing strategies, scheduling oversight, and productivity optimization
• Oversee inventory management, purchasing practices, and cost-control initiatives to maximize profitability while maintaining quality standards
• Participate in budgeting, forecasting, and financial planning activities while supporting achievement of departmental goals
• Address guest concerns and lead service recovery efforts to strengthen guest satisfaction and loyalty
• Ensure compliance with food safety, sanitation, alcohol service, and regulatory requirements
• Champion operational consistency, process improvement, and continuous enhancement of the guest experience
• Maintain regular and reliable attendance in alignment with company standards and operational needs
• Embrace flexibility by performing other duties as assigned to support team and organizational goals

Requirements

• 5+ years in food and beverage operations within a hospitality environment
• 2+ years leading managers and teams in a high-volume food and beverage operation
• Progressive responsibility across multiple outlets, restaurants, lounges, room service operations, or similar service environments preferred
• Demonstrated knowledge of budgeting, forecasting, labor management, inventory control, purchasing, and cost management practices
• Knowledge of food safety, sanitation, alcohol service, and regulatory requirements
• Ability to interpret operational and financial performance metrics to support business decisions
• Proficiency with point-of-sale systems and food and beverage technology platforms
• Background in a hotel, resort, or other complex hospitality environment preferred

Skills

• A collaborative leader who develops talent, drives accountability, and inspires high-performing teams
• A service-focused operator who balances guest experience, financial performance, and operational efficiency
• A financially savvy decision-maker who uses data and performance metrics to drive results
• A proactive problem-solver who effectively manages competing priorities in a fast-paced environment
• A strong relationship builder who partners effectively with culinary, operational, and hotel leadership teams
• An adaptable leader who continuously seeks opportunities to improve quality, service, and profitability

Benefits

• Competitive health & wellness benefits
• 401(k) & company match
• Paid Sick Days, Vacation, and Holidays
• Paid Bereavement
• Pet Insurance and Paid Pet Bereavement
• Training & Development opportunities, career growth
• Tuition Reimbursement
• Team Member Hotel Rates, other discounts, perks and more
• One free meal per shift and free theme park access
• Many of our Leadership positions are bonus eligible

Who You Will Supervise

Food & Beverage Outlet Department Heads