Assistant Director of Endpoint Management

About the role

The Assistant Director of Endpoint Management is a leadership role responsible for defining, advancing, and driving adoption of endpoint management services across the University. This position serves as the service owner for enterprise endpoint management, with end-to-end accountability for strategy, delivery, adoption, and outcomes to ensure devices across Grounds are securely managed within centrally supported platforms.

Responsibilities

• Service Ownership & Strategy

  • Define and own the vision, strategy, and roadmap for endpoint management services across the University
  • Maintain end-to-end accountability for service performance, adoption, and institutional value delivery
  • Establish endpoint management as a foundational component of the University’s cybersecurity posture
  • Set service direction, standards, and priorities aligned with institutional goals and stakeholder needs
  • Serve as the institutional authority within central IT for endpoint management standards, practices, and capabilities

• Stakeholder Engagement & Adoption

  • Lead proactive outreach to academic, research, and administrative units to build partnerships and drive service adoption
  • Engage regularly with IT leaders and stakeholders across Grounds to understand needs and remove barriers to adoption
  • Translate institutional and departmental needs into service enhancements and platform capabilities
  • Lead change management strategies to increase adoption of managed endpoint services in decentralized environments
  • Lead the Endpoint Management Advisory Committee and governance processes
  • Drive institution-wide alignment toward managed endpoint platforms to reduce unmanaged device risk and improve security posture

• Platform & Service Delivery Oversight

  • Ensure reliable and scalable endpoint service delivery, including device provisioning, enrollment, configuration management, software deployment, patching, compliance, and lifecycle management
  • Partner with platform engineering teams to ensure services are modern, secure, and aligned with industry best practices
  • Establish and monitor KPIs, SLAs/SLOs, and user experience metrics to drive service quality and continuous improvement
  • Ensure endpoint services are well-documented, accessible, and effectively supported for end users and IT professionals

• Organizational Leadership

  • Provide leadership and direction to the Enterprise Endpoint Platform Team and Endpoint Systems Administration Team
  • Establish accountability, priorities, and alignment between engineering and operational service delivery functions
  • Foster a culture of collaboration, innovation, continuous improvement, and customer-focused service delivery
  • Promote automation, standardization, and effective tooling to improve operational scalability

• Security & Compliance Leadership

  • Ensure endpoint management services align with institutional cybersecurity policies, regulatory requirements, and risk management practices
  • Partner with security teams to implement and enforce endpoint security controls and standards
  • Drive initiatives that improve device visibility, compliance, and institutional risk reduction

Requirements

High School Diploma required. Bachelor’s degree in Information Technology, Business Administration, or related field preferred. Significant experience supporting endpoint management platforms and enterprise desktop environments. Demonstrated experience in stakeholder engagement and business relationship management. Experience leading technical teams, initiatives, or enterprise IT services.

Skills And Competencies

• Strong knowledge of endpoint management tools such as Microsoft Endpoint Manager, Intune, Jamf, SCCM, or similar platforms
• Strong interpersonal, collaboration, and communication skills
• Familiarity with ITIL service management practices
• Ability to build relationships across diverse stakeholder groups and decentralized organizations

Preferred Qualifications

• Bachelor’s degree in Information Technology, Business Administration, or related field
• ITIL, Jamf, Microsoft Certified: Endpoint Administrator, or related certifications
• Experience working in higher education or other complex decentralized environments
• Experience supporting instructional, research, or enterprise computing environments
• Experience developing and executing strategic technology roadmaps and adoption initiatives