Assistant Director of CRM Processes and Analysis

The Assistant Director of CRM Processes and Analysis is a member of the admission technology team and serves as a technical and operational resource for the institution's admission CRM. This position supports the development, administration, optimization, and ongoing improvement of the Technolutions Slate environment to advance enrollment goals and strengthen the student admission experience. The Assistant Director collaborates with campus partners to develop and maintain CRM workflows, reports, communications, and other tools while ensuring data accuracy, efficiency, and consistent processes. Position Status: Exempt Salary Range: $50,000-$55,000. This is the expected salary range for this position. The actual salary offered will depend on a candidate's experience and education, and departmental budget. Responsibilities Supports the Director of CRM Processes and Analysis in the administration and ongoing development of the Technolutions Slate CRM to support admission operations and enrollment goalsAssists in developing, maintaining, testing, and deploying Slate workflows, rules, decisions, portals, forms, dashboards, campaigns, and communicationsDevelops and maintains regular reports, dashboards, and ad-hoc analyses to support admission operations and data-informed decision-makingIdentifies opportunities to improve processes, increase efficiency, and make effective use of CRM technology and dataProvides day-to-day technical support for Slate users, including troubleshooting, prioritizing issues, and assisting with resolutionDevelops user documentation and assists with training and support to promote consistent use of CRM tools and processesCollaborates with campus partners, vendors, and other external partners on CRM enhancements, integrations, system updates, and new functionalityAssists with CRM-related projects, including system upgrades, migrations, testing, and implementation of new featuresMaintains knowledge of Slate functionality, CRM best practices, and emerging technologies and assists in identifying opportunities for system enhancements Other Responsibilities Supports the University's mission, vision and valuesDemonstrates a strong commitment to continuous improvementPerforms other duties and completes special projects as needed and assigned Requirements Minimum Qualifications Bachelor's degree in information systems, computer science, business, or a related field, or an equivalent combination of education and relevant experienceDemonstrated professional experience administering, developing, or supporting Technolutions Slate or a comparable CRM systemProficiency with Microsoft 365 applications (Word, PowerPoint, Excel, Outlook)Strong analytical, problem-solving, organizational, and project coordination skillsExperience with reporting, data analysis, data quality, and data-informed decision-makingExcellent written and verbal communication skills and the ability to communicate technical concepts effectively to non-technical audiencesAbility to manage multiple projects, priorities, and deadlines Preferred Qualifications Significant hands-on experience with Technolutions Slate in a college or university admissions, enrollment management, or student services environmentProficiency in HTML, CSS, and SQL is a plusExperience with Ellucian Colleague Working Conditions/Physical Requirements The essential functions of this position are primarily performed in an indoor setting with limited exposure to outdoor weather conditions. Work is often sedentary in nature and requires remaining in a stationary position for extended periods. Required abilities include speaking and hearing for in-person and virtual communication, using close and distance vision when reading documents or viewing screens, and performing tasks with repetitive fine motor skills. Work may require occasional lifting, bending, carrying, or otherwise moving objects weighing up to 15 pounds. Qualified applicants who can perform the essential functions of this position with or without reasonable accommodations will be considered. Benefits An overview of Elmhurst University benefits is available here. Please submit cover letter, resume, and three references with contact information with online application. The references should include name, phone number and email.