ASSISTANT DIRECTOR MOTOR VEHICLE - Tax Office

About the role

This position assists with directing overall daily functions of the Motor Vehicle Division under the guidance and instructions issued by the Texas Department of Motor Vehicles (TxDMV).

Responsibilities

• Supervises sub-courthouse and downtown motor vehicle branch managers including performance reviews and annual evaluations.
• Performs regular in-person site visits and maintains visibility at all locations.
• Affords assistance in developing and maintaining motor vehicle programs, processing, priorities, procedures, and necessary documentation.
• Creates and provides initial and refresher training for managers.
• Performs audits of tax branch locations to ensure compliance with the policies and procedures of the office and the business rules of the Tax Assessor-Collector.
• Coaches and encourages managers and staff to meet standards set by the Director.
• Creates and provides training programs for customer-facing staff.
• Evaluates and adjusts staffing resources and motor vehicle workload between locations to meet daily needs.
• Attends meetings with or in place of the Director.
• Acts as a resource for staff inquiries regarding complex cases and office policy.
• Determines training needs and develops presentations for internal and external training sessions.
• Creates, edits, and reviews presentations for accuracy and content.
• Offers strategic planning for required or supplemental training for employees following disciplinary action.
• Works in tandem with the Director when conducting interviews and implementing promotion decisions.

Requirements

• Minimum of a Bachelor’s degree or equivalent.
• Six (6) years of motor vehicle experience including five (5) years of management in a motor vehicle-related field.
• Must obtain County Tax Office Professional (CTOP) Certification within two (2) years.

Qualifications

• Knowledge of cash handling systems and database updates.
• Knowledge of Transportation Code.
• Advanced organizational skills with the ability to handle multiple assignments.
• MS Office proficiency.
• Strong written and verbal communication skills.
• Ability to work well independently as well as with others.
• Detailed knowledge of organizational and departmental procedures.
• Subject matter expert in vehicle titles and registration and building and leading teams.
• Strong background in the training and development of employees.

Skills

• Strategic planning.
• Complex case handling.
• Training and development.
• Disciplinary action implementation.

Benefits

• Tarrant County offers a full range of employee benefit programs for eligible employees, retirees, and their families.
• These programs include group health plans for medical, dental, and vision coverage; an Employee Assistance Program (EAP); life and long-term disability insurance; and flexible spending accounts for health care and dependent care reimbursements.
• The County also provides retirement benefits.
• Full time employees participate in the Texas County & District Retirement System (TCDRS), and employees may also participate in a retirement savings program (Deferred Compensation).
• In addition to these "basic employee benefits" and retirement services, employees benefit from a variety of other programs including 13 paid holidays, a Wellness Program, and more.