Assistant Director: High School Engagement and Recruitment

We're excited you are considering a position with us. We welcome and celebrate the expansive experiences and contributions that all members of our campus community bring to the table, whether shaped by career history, academic study, or community engagement. We're committed to a fair and transparent hiring process. For more information about working at Pima Community College, visit the Pima Careers page . All employees are expected to live and work within the state of Arizona as a condition of employment. All selected candidates are subject to a successful completion of a background check. The data we collect during the application process is used to evaluate your qualifications for the role you're applying for. All data is handled with strict confidentiality and in accordance with our privacy policy. Position Summary Ongoing data indicate that approximately one-half of Pima County high school graduates do not enroll in any form of postsecondary education following graduation. The Assistant Director of High School Engagement and Recruitment is responsible for developing and implementing strategies that increase the matriculation of local high school graduates into Pima Community College while advancing the College's commitment to expanding educational attainment and workforce readiness across Southern Arizona. Reporting to the Director of Student Recruitment, the Assistant Director helps drive PCC’s visibility and active presence across Pima County high schools, while directly supervising and guiding high school recruiters to ensure they meet established recruitment goals for the college. The Assistant Director leverages data-driven strategies, recruitment metrics, and the Customer Relationship Management (CRM) system to optimize outreach efforts, track prospective student progress, and boost conversion rates. Additionally, the Assistant Director plays a key role in helping to design early college programs, fostering collaborative partnerships between students and college staff, and cultivating strong relationships with high school administrators, counselors, students, and families to support a seamless transition from high school to postsecondary education. The work schedule for this position is flexible and may include working evenings and weekends. Duties & Responsibilities Provides operational direction and day-to-day supervision to high school engagement and recruitment staff, ensuring compliance with federal, state, and institutional standards governing higher education admissions, student privacy (such as FERPA), dual enrollment, and recruitment ethicsAssists in prioritizing and assigning work, ensures staff training, conducts performance evaluations, and makes hiring, termination, and disciplinary recommendationsImplements clear recruitment goals and performance benchmarks for high school recruiters. Leads, motivates, and coaches staff to achieve established recruitment and outreach targets and maintains accountability through ongoing monitoring and reportingManages the daily implementation and effective use of the CRM system, recruitment tracking systems, and related educational technology platforms to track prospective students from initial inquiry through enrollmentTrains and supports high school recruiters in CRM usage, data entry, and reporting to maintain accurate records and engagement historyAnalyzes CRM metrics and engagement data to track student progress, application completion, and conversion rates. Generates reports, identifies trends, and uses findings to streamline outreach pipeline workflows and optimize recruitment strategiesCultivates and maintains strategic partnerships with high school administrators, district leaders, counselors, teachers, students, families, and community organizations. Engages effectively with diverse populations to promote PCC programs and opportunities and support educational access and equity for historically underrepresented studentsCoordinates and leads the student engagement and recruitment team in planning and managing multiple concurrent recruitment activities, schedules, events, and multi-school district outreach efforts, including Pima Days, school visits, and PCC facility and program toursRepresents or coordinates representation of PCC at school meetings, advisory groups, and community forums to enhance high school engagement and strengthen partnerships. Delivers presentations and workshops to high school students, families, school personnel, and community audiences, including student assemblies and parent orientationsOversees the delivery and administration of leadership development programs for high school students, incorporating postsecondary academic advising frameworks, career exploration principles, and student development practices to support college readiness, transition, and enrollmentCollaborates with internal PCC departments including Dual Enrollment, Admissions, Financial Aid, and Academic Affairs to streamline the high school-to-college transition processAssists the Director in developing, implementing, and evaluating recruitment strategies aligned with PCC’s strategic enrollment goals and institutional leadership prioritiesProvides hands-on onsite support and training to High School Engagement and Recruitment Coordinators on student intake, needs assessment, and interviewing techniques to effectively evaluate prospective student needs, interests, and post-secondary readiness, ensuring their efforts align with departmental and institutional goalsEvaluates ongoing recruitment programs and recommends operational adjustments based on performance data and best practicesEngages students, faculty, and staff in co-designing early college initiatives and mentorship opportunities that build college familiarity and increase postsecondary transition ratesPerforms all other duties and responsibilities as assigned or directed by the supervisor Job Requirements/Qualifications Bachelor’s degree in related field of study andThree to five years of related experience in Leadership K-12, Higher Education, or a closely related field and One year of supervisory experience or An equivalent combination of certification, education and experience sufficient to successfully perform the essential duties of the job such as those listed above Preferred Master’s degree in related field of studyFive to eight years of related experienceBilingual Spanish language skillsExperience working with CRM platforms (e.g., Salesforce, Element451, Slate, or similar systems). The incumbent will be expected to develop proficiency in the College’s CRM system and associated recruitment processes within six (6) months of hire. Knowledge, Skills And Abilities Knowledge of federal, state, and institutional compliance standards governing higher education admissions, student privacy (such as FERPA), dual enrollment, and recruitment ethicsKnowledge and application of student intake, needs assessment, and interviewing techniques to effectively evaluate prospective student needs, interests, and postsecondary readinessKnowledge of postsecondary academic advising frameworks, career exploration principles, and student development practices that support college transition and enrollmentSkill in advanced project management, workflow organization, and time management to balance high volume recruitment schedules, event planning, and multi-school district outreachKnowledge of CRM databases, recruitment tracking systems, and educational technology platformsSkill in utilizing CRM tools to track student progress, generate reports, and streamline outreach pipeline workflowsKnowledge of supervisory and leadership principles, performance management, and staff developmentSkill in leading, motivating, and evaluating a team to achieve established recruitment and outreach targetsKnowledge of higher education recruitment strategies, strategic enrollment management (SEM) principles, and high school outreach modelsKnowledge of early college models (e.g., dual enrollment, concurrent enrollment, transition pathways) and student engagement frameworksSkill in collaborative program design, stakeholder facilitation, and co-creating student-centered initiativesSkill in engaging effectively with diverse student, family, and community populations with cultural sensitivityAbility to foster an inclusive environment that supports educational access and equity for historically underrepresented studentsSkill in building and sustaining strategic partnerships with external entities, including school district leadership, counselors, and community organizationsSkill in clear, persuasive, and transparent written and oral communication across diverse audiences, including high school students, families, school district administrators, and college staffSkill in analytical problem solving, decision-making, and conflict resolution to address operational challenges, navigate enrollment barriers, and streamline the high-school-to-college transitionSkill in end-to-end program development, co-design, and continuous process improvement to create scalable recruitment initiatives, early college programs, and streamlined onboarding workflowsAbility to adapt quickly to changing environments, manage unexpected disruptions during off-site events or campus visits, and maintain calm, decisive leadership during crisis situationsSkill in delivering engaging, dynamic public presentations and workshops to large audiences, including high school student assemblies, parent orientations, and community forums If you require assistance, or a reasonable accommodation for individuals with disabilities, please do not hesitate to contact Pima Community College Human Resources. Human Resources Contact Information Phone: (520) 206-4624 TTY: (520) 206-4530 Email: hr@pima.edu Pima Community College is an Equal Opportunity Employer. We encourage applications from all qualified individuals.