Assistant Director for Residential Life & Dining Services Operations & Information

Housing & Dining Operations & Cycle Management

Oversee operational processes supporting residential openings, closings, and transitions in collaboration with Residence Education.
Coordinate early arrival, late stay, and break housing processes.
Stage systems for term billing; configuring StarRez, communicating with Student Financial Services, and verifying data integrity before and after processing.
Ensure accuracy and integrity of housing and dining related business functions that impact student records, billing, and financial accountability.
In conjunction with USNH IT application staff, coordinate meal plan operations and campus integration with Atrium and other software/services.
Manage departmental occupancy verification processes and support retention and utilization efforts.

Systems, Vendors, & Compliance Coordination

Serve as the primary departmental point of contact for vendor-managed programs, including renters’ insurance, laundry, linen and care packages, vending, storage, and rental services.
Cooker merchant adoption, discontinuance, and promotion of PantherBucks partnerships and manage Atrium off-campus integrations.
Partner with USNH ET&S and campus stakeholders, test, implement, document, and support housing and dining systems enhancements and new operational tools.
Represent the department in PCI compliance activities in coordination with food service entities, third-party vendors, and the USNH Treasury area.
Represent department for vendor selection and renewal processes.
Serve as department liaison to various external state and governmental entities for as related to data requests.

Inventory, Facilities & Access Management

Provide oversight and ensure compliance with safety and security protocols for residential key and access control systems.
Work closely with Facilities to coordinate maintenance requests, room readiness, and occupancy transitions.
Maintain department hardware and peripheral inventory; coordinate annual and ongoing department inventory of equipment and supplies in conjunction with USNH ITS.

Reporting & Analytics

Serve as a key point of contact for operational data requests, ad hoc reporting, and cross-departmental analysis related to residential and dining operations.
Collaborate with departmental leadership on occupancy planning and modelling for each academic year based on the needs/requirements of the University.
Develop and maintain standard operational reports and dashboards to support departmental planning, forecasting, and compliance needs utilizing the reporting and analytical tools within StarRez and Atrium systems.

Communications & Marketing

Develop and implement communication and marketing strategies to promote housing accommodations using University-approved platforms and channels.
In collaboration with Marketing and Communications, maintain and update Residential Life web content and oversee departmental social media presence as appropriate.

Other

Serve as a member of the Residential Life Administrator On-Call crisis response rotation including functional leadership of residential live-in staff.
Other duties as assigned by the Executive Director.