Assistant Director for Residential Education

Position Summary

Under the general supervision of the Associate Director for Residential Education, the live-on Assistant Director for Residential Education plays a pivotal role in University Housing Services, overseeing a residential population of 2,500 students. The incumbent is responsible for providing lead work direction for three to four professional Residence Hall Coordinators and paraprofessionals, including graduate student assistants, resident advisors, and front desk assistants. A key responsibility is developing and implementing comprehensive training programs for staff and student leaders, ensuring compliance, and enhancing performance within the Residential Education team. This position also manages the residential conduct and care program, collaborating closely with the University Student Conduct, the Office of Equal Opportunity, and the Office for Cultural Transformation. As a Conduct and Appeals officer, the incumbent adjudicates student conduct cases, manages non-clinical case interventions and referrals, and oversees case distribution, student conduct procedures, and case management database, emphasizing policy compliance, student safety, and community well-being. The Assistant Director for Residential Education aims to foster a safe, inclusive living-learning environment by employing counseling and restorative techniques within the student conduct and care programs. The Assistant Director for Residential Education advises 2-3 University Housing Services work teams in their duties. Further, the Assistant Director for Residential Education is expected to collaborate with their fellow Assistant Director on work tasks. Additionally, the position collaborates with leadership within University Housing Services on assessment projects and strategic planning efforts. This live-on position also entails participation in leadership on-call rotations to ensure continuous support and response for student needs in residential settings.

Responsibilities

• Provide lead work direction for three to four professional Residence Hall Coordinators and paraprofessionals, including graduate student assistants, resident advisors, and front desk assistants.
• Develop and implement comprehensive training programs for staff and student leaders, ensuring compliance and enhancing performance within the Residential Education team.
• Manage the residential conduct and care program, collaborating with University Student Conduct, the Office of Equal Opportunity, and the Office for Cultural Transformation.
• Adjudicate student conduct cases as a Conduct and Appeals officer.
• Manage non-clinical case interventions and referrals, overseeing case distribution, student conduct procedures, and the case management database.
• Employ counseling and restorative techniques within the student conduct and care programs to foster a safe, inclusive living-learning environment.
• Advise 2-3 University Housing Services work teams in their duties.
• Collaborate with fellow Assistant Director on work tasks.
• Collaborate with leadership within University Housing Services on assessment projects and strategic planning efforts.
• Participate in leadership on-call rotations to ensure continuous support and response for student needs in residential settings.

Minimum Qualifications

Knowledge and Abilities: Thorough knowledge of the policies, procedures, and practices of the program area to which assigned or the ability to quickly acquire such knowledge. General knowledge of the policies, practices, and activities of Student Services programs outside the program to which immediately assigned; general knowledge of the principles, problems, and methods of public administration, including organizational, personnel, and fiscal management; general knowledge of advanced statistical and research methods. Ability to carry out very complex assignments without detailed instructions; advise students individually or in groups on varied and complex matters; determine the appropriate course of action and proper techniques to utilize while engaged with individuals and groups in personal interactions of a sensitive nature; reason logically and analyze and solve organizational and operating problems of one or several program areas; plan, coordinate and initiate actions necessary to implement administrative or group decisions or recommendations; analyze and define complex organizational, policy or procedural problems, collect and evaluate data, draw valid conclusions and project consequences of various alternative courses of action; understand the roles and responsibilities of others and to gauge relationships accordingly by taking into account the variety of the interrelationships, motivations and goals of the members of the organization served; and establish and maintain effective, cooperative and harmonious working relationships in circumstances which involve the denial of requests or the necessity to persuade others to accept a different point of view.

Experience: Possession of these knowledge and abilities is typically demonstrated through the equivalent of four years of progressively responsible professional student services work experience, which includes experience in advising students individually and in groups and in the analysis and resolution of complex student services problems. A master's degree in Counseling, Clinical Psychology, Social Work, or a job‑related field may be substituted for one year of professional experience. A doctorate degree and the appropriate internship or clinical training in counseling, guidance, or a job‑related field may be substituted for two years of the required professional experience for positions with major responsibility for professional, personal, or career counseling.

Education: Equivalent to graduation from a four-year college or university in a related field plus upper division or graduate course work in counseling techniques, interviewing, and conflict resolution where such are job-related.

Required Qualifications

• Demonstrated university student services experience (e.g., Residential Education, Student Conduct, or Student Services) or equivalent experience.
• Supervisory experience or demonstrated ability in providing lead work direction.
• Demonstrated experience with program coordination and project management.
• Experience developing and implementing staff and student training programs, including educational presentations.
• Experience advising students on sensitive and complex issues, both individually and in groups.
• Experience conducting adjudications of student conduct and care cases and managing conduct processes within higher education.
• Experience in creating and implementing new initiatives.

Knowledge, Skills, and Abilities

• Proficiency in using housing database systems (e.g., StarRez), case management software (e.g., Maxient), video conferencing applications, and Microsoft Office Suite (Word, Excel, PowerPoint, Teams, Outlook).
• Excellent verbal and written communication skills.
• Knowledge of campus and university policies, including CSU Executive Orders 1072, 1073, and 1074 (Title IX) and Title V, California Education Code of Regulations, FERPA, and Cleary laws.
• Strong interpersonal skills and the ability to establish and build collaborative relationships with a diverse population.
• Solid administrative, analytical, and organizational skills.
• Ability to work independently and within teams with minimal supervision.
• Proficiency in managing multiple collaborative projects in a fast-paced setting.
• Knowledge and commitment to social justice, ethical, and equity practices supporting diverse student populations.
• Expertise in de-escalation techniques and conflict resolution during crisis or distress situations, primarily in a residential environment.
• Ability to maintain confidentiality and professionalism, while handling sensitive information appropriately.
• Knowledge of alternative or restorative practices for student care and conduct outcomes.
• Ability to be designated as a Campus Security Authority (CSA) under the Jeanne Clery Act, responsible for reporting crimes, incidents, and disciplinary referrals.
• Ability to serve as a Mandated Reporter status under the California Child Abuse and Neglect Reporting Act (CANRA), requiring compliance with CSU Executive Order 1083.
• Commitment to maintaining a welcoming and inclusive work environment with diverse colleagues and constituents including faculty, students, staff, and members of the community.

Work Schedule Requirements

• Ability to participate in the leadership on-call duty rotation, responding to crises, carrying an on-call phone, and supporting live-in staff colleagues.
• Flexibility to work evenings and weekends during both the academic year and summer as required.

Preferred Qualifications

• Master's degree in a relevant field (e.g., College Student Personnel, Higher Education, Counseling, Social Work, Public Administration, Sociology) from an accredited university.
• Mid-level position experience.
• Experience with residential curriculum models (e.g., theme communities, Living-Learning communities).
• Experience recruiting, providing lead work direction for, and training students within higher education.
• Extensive experience in student conduct administration.
• Knowledge of student development theories.
• Experience with student case management and behavior threat assessment.
• Adaptability to learning new systems and technologies.
• Proficiency in program assessment and data analysis.
• Active participation in professional associations or organizations.

Pay

• Anticipated Hiring Range: $6,320 per month. Anticipated starting salary is at the entry of the classification salary range.
• CSU Classification Salary Range: $6,320 per month - $9,014 per month
• Salary Grade/Range: 1

Schedule

• Work Hours: Monday - Friday 8:00 a.m. - 5:00 p.m.
• Ability to work a flexible schedule including evenings, weekends, and holidays.
• This is a live-on position.