Assistant Director, Facilities

About the Role

As the Assistant Director of Facilities, you play a critical role in ensuring the seamless operation, safety, and presentation of the property's physical environment. You are accountable for leading day-to-day facilities operations, overseeing assigned shifts or department functions, and ensuring every aspect of the guest and team member experience meets or exceeds expectations. Your leadership directly influences operational continuity, guest satisfaction, and cross-departmental collaboration, supporting the casino's commitment to excellence and regulatory compliance.

Responsibilities

• Provide strategic leadership and operational oversight of assigned department(s), ensuring alignment with company vision, financial goals, and service standards
• Recruit, develop, coach, and retain high-performing leadership teams and team members to foster engagement, accountability, and professional growth
• Lead the execution of company and departmental initiatives by converting strategic objectives into actionable plans with defined performance indicators
• Monitor and manage budgets, resources, and operational performance metrics; drive cost-efficiency while maintaining quality and compliance
• Serve as a key liaison with internal stakeholders and external partners to align departmental efforts with enterprise-wide priorities
• Promote a strong guest service culture by designing and maintaining service standards and resolving escalated concerns with sound judgment
• Maintain a robust preventative maintenance program to ensure operational reliability, safety, and compliance of all physical plant systems
• Collaborate with internal departments to ensure building infrastructure, life support systems, and utility services are functioning safely and efficiently
• Coordinate and oversee daily, weekly, and long-term maintenance schedules, ensuring facilities—including hotel, casino, and grounds—remain fully operational and guest-ready
• Support the development and execution of facility-related strategies, including residential, public, and back-of-house service areas
• Assist in developing and managing the annual departmental operating budget to meet property-wide facility goals
• Oversee payroll and related administrative duties to ensure accuracy, timeliness, and compliance with company policies and regulatory requirements
• Ensure compliance with all applicable gaming laws and company internal controls, policies and procedures, Title 31, and federal regulations, if they apply to the position
• Provide outstanding guest service in a timely manner to both guests and fellow team members that meets the company's guest service culture standards
• Perform other duties as assigned

Qualifications

• 3 years of experience in facilities operations, including progressive responsibility and leadership within plant or property management
• Demonstrated success in leading large teams, multi-unit operations, or high-impact projects
• Exceptional decision-making, planning, and analytical skills with a track record of achieving measurable business goals
• Strong interpersonal, negotiation, and communication abilities to lead change and influence outcomes across all levels of the organization
• Adept at navigating ambiguity and adapting leadership style to dynamic business needs
• Proven ability to build and maintain inclusive, collaborative, and high-performance work environments
• Skilled in budget management, workforce planning, and process optimization
• Strong working knowledge of boilers, HVAC, power distribution, emergency systems, and auxiliary equipment
• Ability to read and interpret complex technical documents, schematics, and financial or regulatory reports
• Familiarity with municipal, city, and county building regulations and agency relations
• Proficient in Microsoft Office Suite (Outlook, Excel, Word, PowerPoint); familiar with analytics tools and business intelligence platforms

Requirements

• This position is classified as safety-sensitive and requires successful completion of a pre-employment drug screening, including testing for marijuana
• At least 21 years of age
• High School Diploma or Equivalent required; Bachelor's degree in Plant Operations, Engineering, or related field highly preferred
• Ability to effectively communicate in English, both written and verbal
• Obtain and maintain all work cards as required by the company
• Verify right to work in the United States
• Valid Driver's License
• 10-Year DMV History Report

Physical Requirements

• Regularly push/pull up to 50 lbs.
• Regularly lift and/or carry up to 50 lbs. at floor, knee, waist, and chest levels
• Regularly squat, kneel, reach, bend, twist
• Occasionally sit and work at a desk or computer
• Frequently standing and walking
• Ability to communicate using in-person speech, radios, and telephone
• Ability to hear, understand, and distinguish speech and/or other sound in person
• Ability to distinguish between shades of color
• Ability to use tools or equipment requiring a high degree of dexterity

Work Environment

• Indoor
• Outdoor
• Smoky
• Noisy
• Bright flashing lights
• Extreme heights
• Extreme hot/cold temperatures
• Slippery surfaces
• Exposure to dust, fumes, and/or gases