Assistant Director Department

About the role

The Assistant Program Director (APD) ensures programmatic systems are in place to meet the clients’ safety and service needs. The APD supervises Social Workers, Case Managers, and Case Associates, providing clinical and administrative oversight of the program. The APD is knowledgeable of regulatory requirements and agency practices, policy, and standards, and carries a cell phone 24x7x365.

Responsibilities

• Provides regular supervision to Social Worker, Case Manager, and Case Associate staff
• Reviews and evaluates comprehensive assessments, progress notes, service plan reviews, and discharge plans for quality and compliance
• Works with Residence Managers on staffing/scheduling, reviews and approves weekly timesheets and overtime
• Facilitates High Risk and Group Supervisions
• Participates in Case Conferences with external sources
• Collaborates with other JB Departments (Facilities, Clinics, Central Intake, etc.) for program needs
• Participates/Performs staff evaluations
• Ensures regulatory/agency compliance with staff completion of trainings
• Collaborates with Residence Manager to ensure apartments are safe
• Participates in administrative meetings and other on/off site meetings as scheduled
• Participates in Client/tenant meetings and works with staff to address and resolve entitlements issues
• Runs reports in Tableau, the Agency’s reporting system
• Documents work in MyAvatar, the Agency’s EHR system
• Uses the Agency’s ticketing system, SysAid
• Conducts apartment administrative walkthroughs
• Submits internal JBFCS reports as they relate to apartment needs when necessary
• Travels to apartments within the five boroughs on a weekly basis
• Performs other duties as assigned

Core Competencies

• Knowledge of and experience with the operation of housing and supportive housing programs
• Excellent track record as a supervisor; ability to motivate staff, build teams, and retain employees
• Strong verbal and written communication skills
• Ability to understand and appreciate the broader issues of politics, funding, and reputation of the agency while retaining attention to detail
• Problem-solving orientation, resourcefulness, resilience
• Ability to travel to visit resident apartments when needed

Requirements

• LCSW, MSW, or other clinical qualification preferred; MPA, MPH, or related degree will be considered
• Minimum of five (5) years’ experience
• Prior experience working with adults diagnosed with a mental illness, homelessness and substance abuse history required
• Ability to work individually on projects as well as be a collaborator
• Organized and meticulous; ability to pay attention to detail

Computer Skills

• Strong computer skills, particularly in Microsoft Word and Excel
• Technologically competent in handling administrative practices
• Ability to read paper and electronic documents and perform significant data entry into various computer programs

Work Environment / Physical Effort

The work environment generally does not involve physical risk or hazardous conditions. The incumbent is routinely required to sit (70% of the time) and stand (30% of the time). The role may require engaging in physical activities with the residence.