Assistant Director, Client Delivery

Search Solutions EnrollmentStudent SuccessBrandingInstitutional StrategyDigital Advertising Case Studies Rice UniversityOhio Wesleyan UniversityThe University of MississippiKettering UniversityFlorida Southern CollegeUniversity of Texas at TylerSee All About The Role The Assistant Director, Client Delivery leads complex client relationships and delivery teams, connecting strategy with execution. You’ll be the senior point of contact for a portfolio of clients, working with delivery teams, project managers, and solution leads to turn client goals into results. This role blends relationship management, operational oversight, and team leadership to keep Carnegie’s biggest partnerships running smoothly and growing over time. What You’ll Own Client Relationship ManagementBuild deep knowledge of each client’s goals, audience, competitors, and market position to guide delivery.Serve as the main strategic contact and trusted advisor for assigned clients, building long-term partnerships at the senior level.Turn client needs into clear plans, and lead status updates, performance reviews, and planning sessions using data to guide decisions.Partner with Account Directors and Portfolio Leaders to grow accounts, renew contracts, and expand business.Delivery & OperationsLead across complex, cross-functional client portfolios, coordinating delivery teams, project managers, and solution leads to hit strategic goals.Turn client priorities into clear roadmaps, and review creative and strategic deliverables for accuracy, brand alignment, and consistency with client strategy.Plan timelines, budgets, and milestones with solution PMs, and track performance data to catch risks early and improve efficiency.Run strategy sessions, approval checkpoints, and retrospectives, streamline workflows, and guide teams through ambiguity and change.Risk & EscalationSpot project, relationship, and operational risks early and address them before they escalate.Lead the response to complex client and operational issues, looping in leadership when needed.Watch for strain in key relationships and step in to keep internal and external partnerships strong.Flag revenue, budget, or timeline risks to divisional leaders and project teams, and keep everyone focused on the highest-impact work.Leadership & Team DevelopmentCoach and develop your team, giving feedback and growth opportunities that build their skills and performance.Help shape Project Lead training programs and identify where the team needs to build skills.Weigh in on team capacity planning and resourcing, and support hiring and onboarding for Project Leads.Encourage knowledge sharing and help document best practices across portfolio teams. What You Bring Bachelor’s degree10-12 years in higher ed, marketing, or agency work, with a track record of taking on more responsibility over timeAt least 4 years coordinating cross-functional teams and managing complex, multi-workstream client relationshipsPMP, Agile, or a similar project management certification preferredStrong writer and communicator across email, calls, presentations, and in-person conversationsSkilled with project management tools like Google Suite and Asana, including advanced Google Sheets and SlidesSolid grasp of integrated marketing — how brand and multi-channel campaigns work together to hit client goalsTrack record running multiple project teams at once, staying on top of details, making timely calls, and juggling competing prioritiesOpen to using AI tools and learning how they can improve the client experienceStrong relationship-builder who connects easily with different people and rolesComfortable leading through change and ambiguity, and always looking to improve how things runHigh integrity, emotional intelligence, and self-motivationSince this is a remote role: strong communication and time management skills, and comfort switching between multiple tech platformsAble to work at a computer for extended periods Why This Role This is a role for someone who wants ownership over how Carnegie delivers for its most important clients. You’ll set the strategy, guide the teams, and build partnerships that last, with a direct hand in both client success and company growth. Compensation The salary range for this role is $90,000-$95,000. Your offer will reflect the experience, skills, and qualifications you bring. About Carnegie For more than 30 years, Carnegie has been a leader and innovator in higher education marketing and enrollment strategy, offering groundbreaking services in the areas of Research, Strategy, Digital Marketing, Lead Generation, Slate Optimization, Student Search, Website Development, and Creative that generate authentic connections. Learn more about who we are, what we do, and what we care about. No phone calls or unscheduled visits to the office, please. Carnegie is an equal-opportunity employer.