Assistant Director Catering and Convention Services

About the Role

Town and Country Resort is seeking an Assistant Director of Catering & Convention Services who can turn big ideas into flawlessly executed events—even when timelines change, guest counts grow, and last-minute requests arise. With 671 guest rooms, extensive meeting and event space, multiple restaurants and bars, and a dynamic convention calendar, we need a hospitality professional who leads with confidence, collaborates across departments, and ensures every client feels their event is the only one happening on property.

Responsibilities

• Lead and support the Catering & Convention Services team in planning and executing meetings, conventions, social events, weddings, and all associated details from turnover to farewell.
• Partner with clients to understand their vision, anticipate needs, and manage expectations (e.g., explaining logistical constraints like overlapping setups).
• Review BEOs, resumes, diagrams, timelines, guarantees, and event details to ensure alignment across teams.
• Collaborate with Banquets, Culinary, Housekeeping, Engineering, Front Office, Sales, Finance, and other departments for seamless event execution.
• Conduct pre-convention meetings, event briefings, and operational meetings to disseminate critical information.
• Monitor event execution and proactively resolve issues before they impact the client experience.
• Build strong relationships with meeting planners, corporate clients, wedding professionals, vendors, and event partners.
• Identify upselling opportunities and revenue-generating strategies while prioritizing guest experience.
• Review event profitability and recommend improvements for revenue, efficiency, and client satisfaction.
• Coach, mentor, and develop team members, establishing and upholding service standards.
• Step in to address unexpected challenges—common in events—with composure and solutions.
• Maintain accurate records, communicate changes clearly, and document all event details.
• Assist with forecasting, staffing, scheduling, and departmental planning.
• Handle client concerns professionally with a solutions-first mindset.
• Support the Director of Catering & Convention Services with strategy, projects, and day-to-day leadership.
• Participate in leadership meetings and cross-functional initiatives across the resort.
• Champion the Town and Country Resort guest and team member experience in all actions.

Requirements

• Previous leadership experience in hotel catering, convention services, event operations, or a similar hospitality environment.
• Strong knowledge of catering and convention operations, including BEOs, event timelines, room setups, food and beverage, audiovisual coordination, and banquet operations.
• Experience managing multiple events and priorities simultaneously.
• Excellent organizational and time-management skills.
• Strong written and verbal communication skills.
• Ability to confidently interact with executive-level clients, meeting planners, vendors, and hotel leadership.
• Financial acumen and understanding of event profitability and revenue management.
• Genuine passion for hospitality and creating memorable experiences.
• Ability to make decisions quickly, calmly, and professionally under pressure.
• Collaborative, accountable, and hands-on leadership style.
• Proficiency with hotel/event management systems and strong computer skills.
• Flexibility to work evenings, weekends, and holidays as business demands.

Preferred Qualities

• Ability to intuitively identify issues in a ballroom before they escalate.
• “That's not my department” is not part of your vocabulary.
• Enjoyment of reading and interpreting BEOs.
• Belief that successful events hinge on details and relationships.
• Capacity to manage multiple conversations simultaneously without losing track.
• Understanding that clients remember how you made them feel, not just flawless execution.
• View “we've always done it that way” as an opportunity for innovation.
• Ability to handle pressure without transferring stress to others.
• Recognition that true hospitality shines when plans go awry.

About Town and Country Resort

This isn’t your average hotel. Town and Country Resort is a destination built for large meetings, celebrations, and big ideas—where every detail matters, and there’s always room to raise the bar. You’ll collaborate with talented hospitality professionals across departments to create experiences for global guests in one of San Diego’s most iconic resort environments.

Physical Requirements

• Ability to move throughout the resort and event spaces for extended periods, including standing, walking, navigating stairs/uneven surfaces, bending, reaching, and pushing/pulling equipment.
• Occasional lifting or carrying of items up to 25 pounds.
• Potential to work outdoors in varying weather conditions.
• Evening, weekend, and holiday availability based on event schedules.