Assistant Director.

About the role

Overseeing Regional Office (RO) operations to ensure timely, accurate, and efficient delivery of veterans' benefits in alignment with national policies and VBA/Veterans Affairs (VA) leadership priorities.

Responsibilities

• Develop, implement, and monitor RO policies, procedures, and performance standards, ensuring compliance with VBA directives and consistency in service delivery across business lines.
• Analyze operational and program performance data, identify gaps, direct corrective actions, and ensure follow-up to improve quality, timeliness, cost efficiency, and customer satisfaction.
• Lead strategic planning and resource management, including development of short- and long-term goals, assessment of resource needs, and effective allocation of personnel, budget, and equipment.
• Evaluate organizational structure and workload trends, recommend and implement organizational changes to meet evolving program and business requirements.
• Provide executive oversight of human resources functions, including position management, staffing decisions, performance management, labor-management relations, and escalation of employee relations matters.
• Ensure effective management of RO financial resources, including formulation, execution, and oversight of the budget while ensuring compliant and efficient use of funds.
• Represent the RO in internal and external engagements, maintain strong stakeholder relationships, and support initiatives that advance VA programs, organizational culture, equal employment opportunity (EEO) principles, and workforce inclusivity.

Requirements

• Must be a U.S. Citizen.
• Selective Service Registration is required for males born after 12/31/1959.
• Subject to background/security investigation.
• Must serve a 1-year probationary period.
• Selectees are required to serve a one-year supervisory probationary period if not previously completed in a Federal position.

Qualifications

Applicants must meet all requirements by the closing date of the announcement. Specialized experience must be equivalent to at least the GS-14 grade level and demonstrate:

• Managing program operations that deliver benefits or services to Veterans or comparable populations.
• Establishing priorities such as determining resource needs and allocating staff and funds to meet program objectives.
• Directing personnel management actions such as hiring, performance management, labor/employee relations, organizational changes, or workforce planning.
• Overseeing complex program reviews, operational assessments, compliance reviews, or performance evaluations.
• Monitoring program effectiveness, including analyzing policies, directives, procedures, and long- and short-range organizational goals to identify improvement needs.
• Representing organizational leadership with internal and external stakeholders, including participating on committees, workgroups, or interagency engagements.
• Leading cross-functional teams or subordinate supervisors/managers to resolve operational issues, improve performance, or implement new policies or processes.

Schedule

Full time, Monday through Friday, 8:00 am to 4:30 pm. Compressed/Flexible: Not available. Telework: Eligible for situational (ad hoc) telework only; routine or recurring telework is not authorized. Virtual: This is not a virtual position.

Other information

• Relocation expenses and services (Permanent Change of Station - PCS) are authorized.
• A Confidential Financial Disclosure Report (OGE-450) is required.
• Effective May 7, 2025, REAL ID-compliant driver's licenses or state-issued identification cards are required for employment.