Assistant Director.

About the role

The Assistant Director oversees Regional Office (RO) operations to ensure timely, accurate, and efficient delivery of Veterans' benefits in alignment with national policies and VBA/Veterans Affairs (VA) leadership priorities. They develop, implement, and monitor RO policies, procedures, and performance standards, ensuring compliance with VBA directives and consistency in service delivery across business lines.

The Assistant Director analyzes operational and program performance data, identifies gaps, directs corrective actions, and ensures follow-up to improve quality, timeliness, cost efficiency, and customer satisfaction. They lead strategic planning and resource management, including development of short- and long-term goals, assessment of resource needs, and effective allocation of personnel, budget, and equipment.

The Assistant Director evaluates organizational structure and workload trends, recommending and implementing organizational changes to meet evolving program and business requirements. They provide executive oversight of human resources functions, including position management, staffing decisions, performance management, labor-management relations, and escalation of employee relations matters.

The Assistant Director ensures the effective management of RO financial resources, including formulation, execution, and oversight of the budget while ensuring compliant and efficient use of funds. They represent the RO in internal and external engagements, maintaining strong stakeholder relationships and supporting initiatives that advance VA programs, organizational culture, equal employment opportunity (EEO) principles, and workforce inclusivity.

Responsibilities

• Oversees Regional Office (RO) operations to ensure timely, accurate, and efficient delivery of Veterans' benefits in alignment with national policies and VBA/Veterans Affairs (VA) leadership priorities.
• Develops, implements, and monitors RO policies, procedures, and performance standards, ensuring compliance with VBA directives and consistency in service delivery across business lines.
• Analyzes operational and program performance data, identifies gaps, directs corrective actions, and ensures follow-up to improve quality, timeliness, cost efficiency, and customer satisfaction.
• Led strategic planning and resource management, including development of short- and long-term goals, assessment of resource needs, and effective allocation of personnel, budget, and equipment.
• Evaluates organizational structure and workload trends, recommending and implementing organizational changes to meet evolving program and business requirements.
• Provides executive oversight of human resources functions, including position management, staffing decisions, performance management, labor-management relations, and escalation of employee relations matters.
• Ensures the effective management of RO financial resources, including formulation, execution, and oversight of the budget while ensuring compliant and efficient use of funds.
• Represents the RO in internal and external engagements, maintaining strong stakeholder relationships and supporting initiatives that advance VA programs, organizational culture, equal employment opportunity (EEO) principles, and workforce inclusivity.

Requirements

• One year of specialized experience equivalent to at least the GS-14 grade level in the normal line of progression, performing duties in a Regional Office, VA business line, Veterans Integrated Service Network (VISN), or similar large, complex Federal or private-sector organization.
• Managing or directing program operations that deliver benefits or services to Veterans or comparable populations.
• Establishing priorities, determining resource needs, and allocating staff and funds to meet program objectives.
• Directing or coordinating personnel management actions such as hiring, performance management, labor/employee relations, organizational changes, or workforce planning.
• Conducting or overseeing complex program reviews, operational assessments, compliance reviews, or performance evaluations.
• Making monitoring and controlling program effectiveness, including analyzing policies, directives, procedures, and long- and short-range organizational goals to identify improvement needs.
• Representing organizational leadership with internal and external stakeholders, including participating on committees, workgroups, or interagency engagements.
• Leading cross-functional teams or subordinate supervisors/managers to resolve operational issues, improve performance, or implement new policies or processes.

Qualifications

• To qualify for this position, applicants must meet all requirements by the closing date of this announcement: 07/21/2026.
• TIME-IN-GRADE REQUIREMENT: As a current Federal, GS employee you must meet time-in-grade requirements by the closing date of this announcement. For a GS-15 position you must have served 52 weeks at the GS-14 level.
• MINIMUM QUALIFICATION REQUIREMENT: You may qualify based on your experience as described below:

GS-15 Grade Level Specialized Experience: Applicants must have one year of specialized experience equivalent to at least the GS-14 grade level in the normal line of progression. Specialized experience is experience that has equipped the applicant with the executive-level knowledge, skills, and abilities to successfully perform the duties of an Assistant Director in a Veterans Benefits Administration Regional Office. To be creditable, the experience must demonstrate all of the following activities, performed in a Regional Office, VA business line, Veterans Integrated Service Network (VISN), or similar large, complex Federal or private-sector organization:

• Managing or directing program operations that deliver benefits or services to Veterans or comparable populations.
• Establishing priorities, determining resource needs, and allocating staff and funds to meet program objectives.
• Directing or coordinating personnel management actions such as hiring, performance management, labor/employee relations, organizational changes, or workforce planning.
• Conducting or overseeing complex program reviews, operational assessments, compliance reviews, or performance evaluations.
• Making monitoring and controlling program effectiveness, including analyzing policies, directives, procedures, and long- and short-range organizational goals to identify improvement needs.
• Representing organizational leadership with internal and external stakeholders, including participating on committees, workgroups, or interagency engagements.
• Leading cross-functional teams or subordinate supervisors/managers to resolve operational issues, improve performance, or implement new policies or processes.