Assistant Director

About the role

Project Renewal is a leading non-profit organization with the mission of building supportive communities where people achieve dignity and independence, renewing their lives with health, homes, and jobs. With a staff of 950+ and an annual budget of $140 million, Project Renewal is one of the larger social service nonprofits in New York City. Marsha’s House is a shelter for 81 homeless men and women who identify as part of the LGBTQ community, located in the Belmont section of the Bronx.

Responsibilities

• Under the general direction of the Shelter Director, coordinate with the Building Manager and the Director of Social Services to ensure day‑to‑day operations meet Project Renewal and Department of Homeless Services (DHS) standards.
• Supervise Residential Aides to ensure 24/7 staffing in accordance with DHS guidelines, including ongoing First Aid training, fire safety certification, and Opiate Overdose Prevention Training.
• Oversee activities providing for the safety of residents and staff in the building.
• Monitor day‑to‑day activities to ensure a clean, safe, and secure environment for clients and staff; regularly tour interior and exterior of the building to verify conditions meet established standards and initiate corrective action when needed.
• Ensure Incident Reports are prepared by staff and submitted to Project Renewal and DHS staff promptly, with all relevant information and documentation.
• Supervise Residential Aide program staff to ensure services are delivered, security protocols followed, and proper notations made in designated logs.
• Ensure staff receive training in required skills: communicating and interacting with clients, security protocols and use of security equipment, record keeping, and incident reporting.
• Monitor implementation of the Shelter Emergency Plan, including conducting required fire drills three times a month, maintaining records for current Fire Safety Warden certificates, and scheduling staff training as needed.
• Participate in case conferences in response to client complaints, using conflict resolution techniques to amicably resolve issues.
• Assist the Director in compiling information and documentation needed to defend a claim submitted by either client or staff member.
• As designated by the Director, attend the District Service Cabinet Committee and Council meetings.
• Perform other duties as assigned by the Shelter Director.

Qualifications

• BA degree in social work or related human services preferred; alternatively, an Associate’s degree with a minimum of five (5) years’ experience working with mentally‑ill, LGBTQ+ individuals.
• Fire Guard certification F=02 or Fire Safety Coordinator F‑80.
• Leadership: demonstrated ability to manage and motivate staff to accomplish program goals while developing individual and group skills.
• Team Building: ability to develop and foster team spirit, enabling staff to overcome challenges of serving a special client population.
• Communication: excellent oral, writing, and listening skills.
• Organizational: ability to work within a highly pressurized, deadline‑driven environment while meeting short‑ and long‑term program mandates.
• Interpersonal: ability to interface with clients and all levels of staff.
• Computer: knowledge of case management software and proficiency in Microsoft Office Suite.

Pay

Salary range: $68,250 – $75,600.