Assistant Director

About the role

The Assistant Director at Canopy House Women's shelter plays a crucial role in ensuring the smooth operation of the facility, which houses 171 emergency shelter beds for homeless women with mental illness and/or substance use disorders. The position involves coordinating with the Building Manager and Director of Social Services to maintain compliance with Project Renewal and Department of Homeless Services (DHS) standards.

Responsibilities

• Maintains a clean, safe, and secure environment for both clients and staff.
• Tours the building daily to ensure compliance with established standards.
• Initiates corrective actions when necessary.
• Prepares and submits incident reports to Project Renewal and DHS staff promptly.
• Supervises Residential Aide staff, ensuring services are provided, security protocols are followed, and notations are made in designated logs.
• Trains staff in required skills, including communication, security protocols, and incident reporting.
• Maintains and schedules Fire Drill training for staff.
• Attends case conferences and uses conflict resolution techniques to address client complaints.
• Assists the Director in preparing information and documentation for claims.
• Attends District Service Cabinet Committee meetings and Council meetings as designated.
• Responds to emergencies on a 24/7/365 basis, especially after normal working hours and on weekends.

Requirements

• Bachelor’s degree from an accredited college or university with 2 years’ experience working with individuals who struggle with homelessness, mental illness, and substance use disorders.
• Demonstrated ability to manage and motivate staff to achieve program goals.
• Capacity to independently evaluate and manage program performance using data.
• Ability to develop a team spirit among staff to serve a special client population.
• Excellent oral, writing, listening, and negotiating skills.
• High-pressure environment and meeting short and long-term program mandates.
• Knowledge of case management software and proficiency in Microsoft Office Suite.
• Bilingual or multilingual skills a plus.

Qualifications

• Bachelor’s degree from an accredited college or university.
• 2 years’ experience working with individuals who struggle with homelessness, mental illness, and substance use disorders.
• Preferred: Demonstrated ability to manage and motivate staff.
• Preferred: Capacity to independently evaluate and manage program performance using data.
• Preferred: Ability to develop a team spirit among staff.
• Preferred: Knowledge of case management software and proficiency in Microsoft Office Suite.
• Preferred: Bilingual or multilingual skills.

Skills

• Excellent oral, writing, listening, and negotiating skills.
• Ability to work well within a high-pressure environment.
• Ability to interface with clients and all levels of staff.
• Knowledge of case management software.
• Proficiency in the Microsoft Office Suite.
• Bilingual or multilingual skills (a plus).

Pay

$75,000 - $80,000 per year.

Schedule

Available to respond to emergencies on a 24/7/365 basis, especially after normal working hours and on weekends.