ASSISTANT DIRECTOR
NYC Department of Social Services · Manhattan, NY · 6 days ago
Business DevelopmentFull-time
About the role
The Housing Services Administration (HSA) is recruiting for one (1) Supervisor III (SS) to function as an Assistant Director.
Responsibilities
- Oversee daily HSA operations to ensure timely processing of landlord and property actions that affect rental payments.
- Establish and manage daily/weekly production targets and workflow prioritization aligned to unit risk and business need.
- Monitor inventory levels, aging, and throughput; direct rapid interventions where bottlenecks emerge.
- Provide direct supervision and operational direction to supervisory staff.
- Implement structured performance monitoring to ensure staff meet timeliness and accuracy expectations.
- Ensure effective coaching, corrective action, and staff development practices are consistently applied.
- Support onboarding, training refreshers, and standardization of unit expectations under new leadership.
- Lead internal reviews of repeat errors and implement corrective strategies (job aids, training updates, workflow changes).
- Cook up with internal to resolve escalations and systemic issues.
- Represent LMU in cross-division and leadership meetings when delegated by the Director.
- Identify operational challenges and implement process improvements to enhance efficiency and compliance.
- Improve workflows through clearer routing, prioritization rules, and standardized templates/checklists.
Requirements
- A baccalaureate degree from an accredited college and three years of full-time satisfactory experience in social casework, at least two years of which must have been in a supervisory capacity.
Qualifications
- Qualified persons with a disability who are eligible for the 55-a Program can apply through the 55-a Program.
Skills
- Ability to oversee and manage daily operations.
- Experience in establishing and managing production targets and workflow prioritization.
- Knowledge of inventory management and its impact on rental payments.
- Strong supervisory and coaching skills.
- Experience in implementing performance monitoring and corrective strategies.
- Ability to lead internal reviews and identify process improvements.
- Proficiency in improving workflows through clear communication and standardized processes.
Benefits
- Public Service Loan Forgiveness program eligibility.
Pay
Details about pay are not specified in the job posting.
Schedule
Monday-Friday 8am-5pm