Assistant Design Studio Consultant

About the role

Toll Brothers, America's Luxury Home Builder, seeks an Assistant Design Studio Consultant to assist new home buyers with color & options selections, and sales of upgrades at our Design Center in San Antonio, Texas.

Responsibilities

• Assist Prospective Buyers/Home Buyers with Tours/Options Selections
• Meet with prospective buyers to share knowledge and excitement about Design Studio environment, procedures, and available products.
• Assist deposit tours as needed
• Preview night tour responsibilities include assisting the with meet/greet, present chosen tour categories, set up & clean up
• Work as a team with Design Studio Consultant during Options Selections appointments to enter selections and adhere to predetermined deadlines for selections, change requests
• Complete Buyer selection paperwork accurately and provide to Consultant by deadline provided
• Navigate the Toll Intranet for product and builder information
• Utilize Pivotal software and Excel to enter home selections and options
• Interact with internal mortgage company personnel as needed to confirm buyer affordability
• Submit paperwork to buyers for final authorization through DocuSign and process through SDW to internal business partners, as directed by Consultant
• Prepare and double-check final document package for accuracy and submit to construction team
• Answer phones as needed
• Interdepartmental Communication and Studio Merchandising
• Provide status updates to Consultant and Design Studio Manager
• Provide buyer feedback internally
• Maintain communication with on-site Sales Consultants
• Walk-through with sales/construction/marketing personnel of all merchandised models
• Execute selections for QDH inventory homes as needed by communities
• Ensures samples in good standing, labelled, and available for pricing
• Maintain Design Studio physical appearance, keep samples in order
• Continuing Education/Meeting Attendance
• Field visits as Tour community models, QDH homes and homes in production
• Walk-through with Design Studio Consultant each floorplan (once per plan) to ensure understanding of home construction, floorplan layout (including structural options) and installation of Included Features and Available Personal Choices
• Attend education sessions/training from trade partners regarding included features and available personal choices, as well as internal company training regarding construction, new communities/floor plans
• Attend product knowledge meetings monthly and/or quarterly
• Stay current on home product trends and/or design styles/colors via (vendor trainings, online research, etc.)

Qualifications

• Excellent communication and organization skills
• Patience, empathy and good listening skills
• Weekend and evening availability preferred
• Experience in a Sales-oriented role, assisting buyers with options and selection and timely follow-up on customer issues
• Blend of design coordination (colors, textures, finishes & styles) and sales experience
• An Interior Design degree or design coordination experience with a homebuilder/developer is a plus

Benefits

We offer an excellent compensation and benefits package that includes comprehensive medical/dental, 401(k) with a company match, discounted stock purchase, discounts on mortgages, homes, and much more!