Assistant Department Manager (Tile)

About the role

This position trains and develops Product Sales Specialists and ensures customers receive excellent customer service and product information.

Responsibilities

• Act and work in a manner consistent with company's core values
• Demonstrate safe lifting practices and company philosophy
• Drive and teach the company's retail 'basic P's'
• Direct and assist in processing merchandise to the showroom floor
• Validate product placement and pricing within the department
• Greet and assist customers with product questions and selections
• Process customer refunds and exchanges according to established guidelines
• Communicate inventory needs to management
• Stock and tag merchandise displays as required
• Follow cash, check, and charge card acceptance procedures
• Answer the telephone according to accepted guidelines
• Maintain the integrity of the Company's business operations and reputation

Requirements

• High School Diploma or GED
• 1 year of customer service/sales experience, or equivalent combination of education and experience
• Excellent communication skills (verbal & written)
• Ability to multi-task and work in a fast-paced environment

Qualifications

• Thorough understanding and compliance with company’s safe lifting practices and operating procedures
• Thorough understanding of merchandise and installation
• Comprehensive knowledge of standard operating procedures
• Completion of product specialist certification courses
• Communication skills to direct and assist product sales specialists
• Physical ability to exert 30-60 pounds of force occasionally, and/or 20-30 pounds of force frequently, and/or greater than negligible up to 20 pounds of force constantly to lift, carry, push, pull, or otherwise move objects

Skills

• Customer service skills
• Product knowledge
• Time management
• Communication skills
• Physical stamina

Benefits

• Bonus opportunities & career advancement opportunities at every level
• 401k with company match
• Employee Stock Purchase Plan
• Referral Bonus Program
• Medical, Dental, Vision, Life, and other Insurance Plans
• Paid vacation and sick time
• Paid holidays plus a personal holiday
• Paid Volunteer Time Off

Pay

$18.25 - $27.15 per hour

Schedule

Monday - Friday 7:00 AM - 8:00 PM
Saturday 8:00 AM - 7:00 PM
Sunday 10:00 AM - 6:00 PM
Pickup Hours Monday - Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 7:00 PM
Sunday 10:00 AM - 6:00 PM

Working Conditions

While performing the duties of this job, the employee is frequently exposed to a warehouse environment and moving vehicles. The noise level in the work environment is typically moderate to noisy.

Physical/Sensory Requirements

• Ability to exert 30-60 pounds of force occasionally, and/or 20-30 pounds of force frequently, and/or greater than negligible up to 20 pounds of force constantly to lift, carry, push, pull, or otherwise move objects
• Frequent use of hands and fingers to handle or feel
• Frequent standing, walking, reaching with arms and hands, climbing or balancing, stooping, kneeling, crouching or crawling

Equal Employment Opportunity

Floor & Decor provides equal employment opportunities to all associates and applicants without regard to age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, disability, veteran status, genetic information, ethnicity, citizenship, or any other category protected by law.