Assistant Department Manager (Tile)

About the role

This position trains and develops Product Sales Specialists and ensures customers receive excellent customer service and product information.

Responsibilities

• Act and work in a manner consistent with company's core values
• Demonstrate safe lifting practices and understand company's retail philosophy
• Provide direction and complete certification courses for Product Sales Specialists
• Ensure accurate customer service and merchandise presentation
• Communicate and validate inventory needs to management
• Process customer transactions and maintain merchandise displays
• Greet and assist customers, provide product information, and resolve issues
• Follow cash, check, and credit card acceptance procedures
• Stock and tag merchandise displays as needed

Requirements

• High School Diploma or GED
• One year of customer service/sales experience, or equivalent combination of education and experience
• Excellent verbal and written communication skills
• Ability to multi-task and work in a fast-paced environment

Qualifications

• Thorough understanding and compliance with company's safe lifting practices and operating procedures
• Proficiency in driving and teaching company's retail philosophy
• Completion of industrial truck (forklift) proficiency testing and certification
• Knowledge of merchandise and installation processes
• Effective communication and problem-solving skills

Skills

• Customer service skills
• Product knowledge
• Time management
• Physical stamina

Benefits

• Bonus opportunities and career advancement
• 401(k) with company match, Employee Stock Purchase Plan, and Referral Bonus Program
• Medical, dental, vision, life, and other insurance plans
• Paid vacation, sick leave, holidays, and personal days
• Paid volunteer time off
• Equal employment opportunity

Pay

Compensation details are subject to change and may vary based on experience and qualifications.

Schedule

Store hours: Monday - Friday 7:00 AM - 8:00 PM, Saturday 8:00 AM - 7:00 PM, Sunday 10:00 AM - 6:00 PM
Pickup hours: Monday - Friday 7:00 AM - 7:00 PM, Saturday 8:00 AM - 7:00 PM, Sunday 10:00 AM - 6:00 PM