Assistant Department Manager (Installation Materials)
Floor & Decor · Hyannis, MA · 4 days ago
Management$18.49–$27.31/hrFull-time
About the role
This position trains and develops Product Sales Specialists and ensures customers receive excellent customer service and product information.
Responsibilities
- Act and work in a manner consistent with company's core values
- Demonstrate safe lifting practices and company retail philosophy
- Provide direction to Product Sales Specialists for high-quality customer service
- Complete certification courses and demonstrate knowledge of merchandise and installation
- Communicate department standards and changes to associates
- Pass industrial truck proficiency testing and certification
- Communicate inventory needs to management
- Direct and assist merchandise processing to the showroom floor
- Validate product placement and pricing
- Greet customers and assist with product questions
- Follow cash, check, and credit card acceptance procedures
- Stock and tag merchandise displays
- Present 'how-to' classes to customers
- Follow cash, check, and credit card acceptance procedures
- Stock and tag merchandise displays
- Create price tags and merchandise signs
Requirements
- High School Diploma or GED
- One year of customer service/sales experience, or equivalent combination of education and experience
- Excellent verbal and written communication skills
- Ability to multi-task and work in a fast-paced environment
Qualifications
- Thorough understanding and compliance with safe lifting practices and company policies
- Knowledge of merchandise and installation
- Strong organizational and communication skills
- Ability to work independently and as part of a team
Skills
- Customer service skills
- Product knowledge
- Communication skills
- Time management
- Problem-solving skills
Benefits
- Bonus opportunities and career advancement
- 401(k) with company match
- Employee Stock Purchase Plan
- Referral Bonus Program
- Medical, Dental, Vision, Life, and other Insurance Plans
- Paid vacation and sick time
- Paid holidays
- Paid volunteer time off
Schedule
Monday - Friday 7:00 AM - 8:00 PM
Saturday 8:00 AM - 7:00 PM
Sunday 10:00 AM - 6:00 PM
Pay
$18.49 - $27.31 per hour