Assistant Department Manager (Installation Materials)

About the role

This position trains and develops Product Sales Specialists and ensures customers receive excellent customer service and product information.

Responsibilities

• Act and work in a manner consistent with company's core values
• Demonstrate safe lifting practices and understand company's retail philosophy
• Drive and teach the company's retail philosophy
• Direct and assist in processing merchandise to the showroom floor
• Communicate inventory needs to management
• Stock and tag merchandise displays as required
• Present 'how-to' classes to customers
• Follow cash, check, and charge card acceptance procedures
• Answer the telephone according to guidelines
• Validate all product placement and pricing within the department
• Greet every customer in a helpful and courteous manner
• Assist customers with product questions and selections
• Process customers at checkout using the point of sale (POS) system
• Process customer refunds and exchanges according to established guidelines
• Communicate standard operating procedure direction and changes to all associates in a timely manner
• Complete all product specialist certification courses
• Ensure the overall merchandising, pricing, and organization of the department
• Complete industrial truck (forklift) proficiency testing and certification
• Communicate with management about inventory needs

Requirements

• High School Diploma or GED
• One year of customer service/sales experience, or an equivalent combination of education and experience
• Excellent communication skills (verbal & written)
• Ability to multi-task and work in a fast-paced environment

Qualifications

• Thorough understanding and compliance with the company’s safe lifting practices standard operating procedures
• Thorough understanding of merchandise and installation
• Ability to drive and teach the company's retail philosophy
• Completion of all product specialist certification courses
• Knowledge of store hours and working conditions

Skills

• Customer service skills
• Product knowledge
• Communication skills
• Time management
• Physical stamina and strength

Benefits

• Bonus opportunities & career advancement opportunities at every level
• 401k with company match
• Employee Stock Purchase Plan
• Referral Bonus Program
• Medical, Dental, Vision, Life, and other Insurance Plans
• Paid vacation and sick time
• Paid holidays plus a personal holiday
• Paid Volunteer Time Off
• Equal Employment Opportunity

Pay

Pay Range: $18.25 - $27.15

Schedule

Store Hours: Monday - Friday 7:00 AM - 8:00 PM, Saturday 8:00 AM - 7:00 PM, Sunday 10:00 AM - 6:00 PM
Pickup Hours: Monday - Friday 7:00 AM - 7:00 PM, Saturday 8:00 AM - 7:00 PM, Sunday 10:00 AM - 6:00 PM

Work-life Balance

• Paid vacation and sick time for eligible associates
• Paid holidays plus a personal holiday
• Paid Volunteer Time Off that starts on Day 1

EEO Statement

Floor & Decor provides equal employment opportunities to all associates and applicants without regard to age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, disability, veteran status, genetic information, ethnicity, citizenship, or any other category protected by law.