Assistant Department Manager (Installation Materials)
About the role
This position trains and develops Product Sales Specialists and ensures customers receive excellent customer service and product information.
Responsibilities
- Act and work in a manner consistent with company's core values
- Demonstrate safe lifting practices and understand company's retail philosophy
- Provide direction to Product Sales Specialists for high-quality customer service
- Complete certification courses and demonstrate knowledge of merchandise and installation
- Communicate store policies and changes to associates
- Pass industrial truck proficiency testing and certification
- Communicate inventory needs to management
- Direct and assist merchandise processing to the showroom floor
- Validate product placement and pricing
- Greet customers and assist with product questions and selections
- Process refunds and exchanges according to guidelines
- Present 'how-to' classes to customers
- Follow cash, check, and credit card acceptance procedures
- Stock and tag merchandise displays
Requirements
- High School Diploma or GED
- One year of customer service/sales experience, or equivalent combination of education and experience
- Excellent verbal and written communication skills
- Ability to multi-task and work in a fast-paced environment
Qualifications
- Thorough understanding and compliance with company’s safe lifting practices and operating procedures
- Knowledgeable about merchandise and installation
- Effective communication and problem-solving skills
- Ability to manage multiple tasks simultaneously
Skills
- Customer service skills
- Product knowledge
- Time management
- Communication skills
- Inventory management
Benefits
- Bonus opportunities and career advancement
- 401(k) with company match, Employee Stock Purchase Plan, and Referral Bonus Program
- Medical, dental, vision, life, and other insurance plans
- Paid vacation and sick time
- Paid holidays plus a personal holiday
- Paid volunteer time off
- Equal employment opportunity
Pay
Compensation details are subject to change and may vary based on experience and qualifications.
Schedule
Monday - Friday: 7:00 AM - 8:00 PM
Saturday: 8:00 AM - 7:00 PM
Sunday: 10:00 AM - 6:00 PM
Pickup Hours: Monday - Friday: 7:00 AM - 7:00 PM
Saturday: 8:00 AM - 7:00 PM
Sunday: 10:00 AM - 6:00 PM
Working Conditions
Exposure to a warehouse environment and moving vehicles. Noise level is typically moderate to noisy. Physical requirements include ability to exert 30-60 pounds of force occasionally, and/or 20-30 pounds of force frequently, and/or greater than negligible up to 20 pounds of force constantly to lift, carry, push, pull, or otherwise move objects. Requires use of hands and fingers, to handle or feel. Frequent standing, walking, reaching with arms and hands, climbing or balancing, stooping, kneeling, crouching, or crawling. Store hours: Monday - Friday 7:00 AM - 8:00 PM, Saturday 8:00 AM - 7:00 PM, Sunday 10:00 AM - 6:00 PM. Pickup hours: Monday - Friday 7:00 AM - 7:00 PM, Saturday 8:00 AM - 7:00 PM, Sunday 10:00 AM - 6:00 PM.