Assistant Department Manager (Deco)
Floor & Decor · Atlanta, GA · 1 mo ago
Project ManagementFull-time
About the role
This position trains and develops Product Sales Specialists and ensures customers receive exceptional customer service and product information.
Responsibilities
- Act and work in a manner consistent with company's core values
- Demonstrate safe lifting practices and company philosophy
- Drive and teach the basic P’s of retail: People, Position, Product, Presentation, Price, Promotion, Purchasing
- Provide direction to Product Sales Specialists for high-quality customer service
- Complete product specialist certification courses
- Ensure merchandise and installation knowledge
- Communicate SOPs to all associates
- Pass industrial truck proficiency testing and certification
- Communicate inventory needs to management
- Direct and assist merchandise processing
- Validate product placement and pricing
- Greet customers courteously
- Assist with product questions and selections
- Process customer transactions using POS system
- Handle customer refunds and exchanges
- Present 'how-to' classes to customers
- Follow cash, check, and credit card acceptance procedures
- Stock and tag merchandise displays
- Create price tags and merchandise signs
Requirements
- High School Diploma or GED
- One year of customer service/sales experience, or equivalent combination of education and experience
- Excellent communication skills (verbal & written)
- Ability to multi-task and work in a fast-paced environment
Qualifications
- Thorough understanding and compliance with company policies
- Basic knowledge of merchandise and installation
- Effective communication and problem-solving skills
- Physical stamina for lifting and standing
Skills
- Customer service
- Product knowledge
- Training and development
- Inventory management
- Point of Sale (POS) systems
- Merchandising and pricing
- Safe lifting practices
- Industrial truck proficiency
Benefits
- Bonus opportunities & career advancement
- 401(k) with company match
- Employee Stock Purchase Plan
- Referral Bonus Program
- Medical, Dental, Vision, Life, and other Insurance Plans
- Paid vacation and sick time
- Paid holidays plus a personal holiday
- Paid volunteer time off
- Equal Employment Opportunity