Assistant Department Manager (Deco)

About the role

This position trains and develops Product Sales Specialists and ensures customers receive exceptional customer service and product information.

Responsibilities

• Act and work in a manner consistent with company's core values
• Demonstrate safe lifting practices and understand company's retail philosophy
• Drive and teach the company's retail 'basic P’s'
• Provide direction to Product Sales Specialists for high-quality customer service
• Complete product specialist certification courses
• Understand and ensure proper merchandise and installation
• Communicate departmental policies and changes to associates
• Pass industrial truck proficiency testing and certification
• Communicate inventory needs to management
• Direct and assist merchandise processing to the showroom floor
• Validate product placement and pricing
• Greet customers and assist with product questions
• Process customer transactions using POS system
• Handle customer refunds and exchanges
• Present 'how-to' classes to customers
• Follow cash, check, and credit card acceptance procedures
• Stock and tag merchandise displays

Requirements

• High School Diploma or GED
• One year of customer service/sales experience, or equivalent combination of education and experience
• Excellent verbal and written communication skills
• Ability to multi-task and work in a fast-paced environment

Qualifications

• Thorough understanding and compliance with safe lifting practices and company policies
• Strong interpersonal and customer service skills
• Effective organizational and problem-solving abilities
• Ability to communicate effectively with diverse groups

Skills

• Customer service
• Product knowledge
• Training and development
• Inventory management
• Merchandising and presentation
• Point of Sale (POS) systems
• Industrial truck operation

Benefits

• Bonus opportunities and career advancement
• 401(k) with company match
• Employee Stock Purchase Plan
• Referral Bonus Program
• Medical, Dental, Vision, Life, and other Insurance Plans
• Paid vacation and sick time
• Paid holidays
• Paid volunteer time off
• Equal employment opportunity

Pay

Details about pay structure are not specified in the job posting.

Schedule

Store hours are Monday through Friday 7:00 AM - 8:00 PM, Saturday 8:00 AM - 7:00 PM, and Sunday 10:00 AM - 6:00 PM. Pickup hours are Monday through Friday 7:00 AM - 7:00 PM, Saturday 8:00 AM - 7:00 PM, and Sunday 10:00 AM - 6:00 PM.