Assistant, Dental Administrative

About the role

The Dental Administrative Assistant (DAA) serves as the initial point of contact for patients and visitors. The DAA delivers the high standard of customer service necessary to maintain the overall patient experience and is responsible for various health center front-office administrative responsibilities. The health center front-office is a high-intensity, fast-paced environment with critical impact on health center efficiency.

Reporting relationships

This position reports to the Director, Dental Operations. No other roles report to this position.

Responsibilities

• Schedule patient appointments and follow-up visits
• Register patients and capture patient demographic information needed for annual UDS report
• Comply with Red Flag Rules for photo identification
• Intake and check out of patients
• Manage patient information in the Electronic Health Records system
• Verify insurance information from patients
• Comply with commercial and Medicaid insurance plan rules for services requiring prior authorization
• Ensure copays are collected at time of visit
• Perform cash account management activities
• Provide self-pay patients with options to pay for services
• Obtain Medicare ABN for non-covered services
• Ensure patients understand health center resources and available programs, such as:
  • Sliding fee discount program
  • Good Faith Estimate (GFE)
  • Outreach & Enrollment programs
  • Language services
  • After hours coverage
• Ensure compliance in the following areas:
  • Availability and location of SDS binder
  • Availability and location 990 binders for all TWC entities
  • Understanding role and responsibilities in an emergency to help coworkers and patients to safety
• Scan patient records into the EMR
• Create triages within the EMR system
• Mail and receive new patient information packets
• Answer and return phone calls
• Switch phones to night/weekend service
• Adhere to all HIPAA rules and regulations
• Participate in rotation of extended access hours including late nights, weekends and holidays
• Cross coverage of other locations and service lines for continued support and access for patients

Requirements

• Meet The Wright Center for Community Health and its affiliated Enterprise entities’ EOS People Analyzer Tool
• Buy-in and experience working in the EOS® model (strongly preferred)
• Mission-oriented; represents the enterprise in a professional manner while demonstrating organizational pride
• High School Diploma/GED
• Previous front-office experience (1-2 years) in a high-volume medical practice desirable
• Ability to adapt to changing priorities
• Ability to maintain accuracy and compliance with detailed-oriented responsibilities
• Ability to maintain strict confidentiality
• Bilingual highly desired
• Proficient computer skills
• Proven proficiency of technology and EMR workflows at the end of orientation
• Reliable and punctual
• Attention to detail
• Ability to perform effectively in a fast-paced environment with many changing priorities
• Professional and customer service oriented to deliver quality excellent care
• Ability to work independently and with a team
• Professional written and verbal communication and interpersonal skills
• Willingness to work a flexible schedule

Notice of AI Use in Job Application Review

As part of our commitment in creating a fair, efficient, and consistent hiring process we may use artificial intelligence (AI) to help our recruiting teams organize, summarize, and analyze information provided by candidates, including resumes, application responses, and other materials submitted during the application process.

AI may be used to identify patterns, highlight relevant skills and experience, and assist in comparing a candidate’s qualifications with the requirements of a specific role. These tools are used to improve efficiency and consistency while supporting more informed hiring decisions, which will ultimately be made by the hiring team.