Assistant Customer Service Representative (Short-Term)

About the Role

KB Home, a leading homebuilder with a 65-year history, is seeking an Assistant Customer Service Representative to join their team. This temporary position, offering full benefits, is anticipated to last through December 31, 2026. The role involves assisting the Customer Service Representative in various tasks related to warranty claims, homeowner communication, and quality assurance.

Responsibilities

• Assist with scheduling, evaluating, and resolving warranty claims within 7 days for active and closed-out communities.
• Hold subcontractors accountable for workmanship and completion of warranty-related repairs.
• Manage CSI (Customer Satisfaction Index) for assigned communities, striving for a score of 98% or above.
• Conduct homeowner orientations and explain KB Home's Limited Warranty program.
• Schedule and complete post-close visits at designated times (10 days, 30 days, 6 months, 11 months, and 18 months).
• Conduct quality walks on each home to ensure KB Home standards are met.
• Participate in weekly team meetings and maintain professional communication with homeowners, subcontractors, and internal teams.

Qualifications

• High school diploma or equivalent required; Associate’s or Bachelor’s degree preferred.
• Bilingual skills preferred.
• Minimum 1 year of customer service experience in homebuilding, real estate, or a related industry, or applicable construction management training.
• 1-2 years of construction experience with a production homebuilder preferred.
• Prior experience with mold remediation processes preferred.

Skills

• Strong interpersonal skills and ability to build professional relationships.
• Action-oriented with a demonstrated ability to drive projects and tasks through completion.
• Customer-focused mindset with a proven ability to identify and implement solutions from the customer's perspective.
• Excellent verbal and written communication skills.
• Strong collaboration and teamwork skills.
• Ability to make timely and accurate decisions using data, facts, and metrics.
• Proficient in Microsoft Office applications (Word, Excel, PowerPoint, Outlook).

Requirements

• Ability to stand or sit for extended periods, move about work location, drive/travel as needed, walk up and down stairs, and observe details at close range.
• Ability to transport and move up to 20 lbs.
• Periodically works in outdoor weather conditions.
• Work 8-hour days with flexibility for overtime when necessary.
• Conduct business in a professional and ethical manner.
• Ability to work the “On-Call” program when needed.

This position is located in the field at a community within the division. Location is to be determined.

Benefits

KB Home provides a variety of benefits to employees, including health insurance coverage, an employee wellness program, life and disability insurance, a retirement savings plan, paid holidays, sick time, and vacation.