Assistant Customer Care Manager

About the role

PulteGroup is seeking a Customer Care Manager (Career Level P1) to join our team. We believe in building more than just homes—we build inspired employees, meaningful careers, and a legacy of excellence. As part of a Fortune 500 company recognized as a Fortune 100 Best Company to Work For and a certified Great Place to Work, you’ll be empowered to thrive in a culture that champions inclusion, celebrates diversity, and supports your personal and professional growth.

Responsibilities

• Complete Division and/or Customer Care orientation, onboarding, and training programs, including construction knowledge, job site rules, safety, warranty, and Storm Water Pollution Prevention Plan.
• Interact regularly with CFT and/or manager until completion of the CCM Certification.
• Develop literacy in construction warranty, root cause analysis, construction and technical language, construction materials, and Pulte Construction Standards.
• Responsible for confirming build quality of the home before delivery to the customer.
• Assist other Customer Care Managers and/or direct supervisor in performing duties, including:
  • Monitor warranty repairs.
  • Validate service request progression.
  • Coordinate and conduct on-site warranty inspections.
  • Submit line items and generate work orders in the service system.
  • Follow up with homeowners and vendors relating to open service requests.
• Gain proficiency in interacting with diverse customer types, communication styles, personalities, and homeownership experience levels.
• Drive repeat and referral business by improving customer loyalty through managing feedback and survey responses.
• Develop independence within the role through on-the-job training and experience.
• Complete the Customer Care Manager Certification before operating independently.
• Follow division-specific dress code requirements.
• Perform other duties as assigned.

Qualifications

• Typically requires a university degree or equivalent experience and 0–2 years of prior relevant experience.
• Organizational Impact: Works to achieve day-to-day objectives with limited impact beyond the level area. Work is closely supervised.
• Leadership & Talent Management: Focused on self-development.
• Knowledge & Experience: Requires theoretical knowledge typically obtained through specific education and training.

Required Skills/Knowledge

• Excellent verbal and written communication skills.
• Basic computer literacy.
• Demonstrated commitment to customer satisfaction.
• Ability to read blueprints preferred.
• General knowledge of building codes preferred.

Required Licensing, Registration And/or Certifications

• Valid driver’s license (driving is an essential function of this position).

Physical Requirements

• The position may involve sitting, standing, driving, and/or movement.
• Ability to exert a minimal force of up to 50 pounds and occasionally exert up to 80 pounds to carry, lift, push, pull, and otherwise move objects.
• Must be able to climb ladders, scaffolding, and other means to reach and observe all areas of the building.
• Ability to work in various weather conditions—heat, rain, cold, etc.