Assistant Critical Operations Manager

About the role

STACK INFRASTRUCTURE (STACK) provides digital infrastructure to scale the world’s most innovative companies. We are an award-winning industry leader in building, owning, and operating highly efficient, cost-effective wholesale, colocation, and cloud data centers. The Assistant Critical Operations Manager (ACOM) will support a local data center campus, assisting the Critical Operations Manager in maintaining mechanical, electrical, fire life safety, base building, and other internal data center systems.

Responsibilities

• Lead and implement a standardized culture of always working safely across all STACK data centers.
• Serve as a data center subject matter expert for electrical, mechanical, fire life safety, and other data center systems.
• Operate, monitor, maintain, and respond to abnormal conditions within the facility.
• Implement site-level efficiency projects and maintain overall site design PUE.
• Ensure STACK preventative and predictive maintenance program is executed.
• Train and mentor junior staff.
• Manage vendor relationships and service contracts.
• Assist in managing vendor procurement and billing processes.
• Support site budgeting and forecasting for both CapEx and OpEx.
• Create highly detailed technical procedures for maintenance events, emergency situations, and standard site evolutions.
• Perform expert technical review of procedures, company standards, and policies.
• Manage site audits, both internal and external, ensuring adherence to compliance standards.
• Manage systems to avoid unplanned, customer-impacting outages.
• Manage the data floor and back-of-house mechanical loading capacity to ensure cooling system efficiency.
• Navigate and utilize CMS, EPMS, and BMS systems.
• Provide day-to-day exceptional customer service and support.
• Be available on-call as required to respond to emergency situations at the data center.

Requirements

• High school diploma or equivalent
• Minimum of 4–5 years' experience in a data center or other related mission critical operations role
• Knowledge of data center (hyperscale, enterprise, and colocation) and telecommunications industries
• Experience working with Microsoft Office applications and database software
• 3–5 years' experience managing facility preventative maintenance programs
• 3–5 years' experience in vendor and project management
• Ability to handle multiple tasks and perform well in stressful situations
• Expert understanding of electrical and mechanical systems used in a data center environment
• Expert knowledge of NFPA70e, NFPA72, NFPA25, and fire life safety compliance standards
• Experience in data center trending and analysis with ability to learn PC-based monitoring systems
• Proficiency in data center commissioning standards
• Ability to perform physical tasks including standing, walking, climbing, and lifting up to 25 pounds
• Willingness to work outside normal business hours, including weekends, holidays, and on-call support

Benefits

• Healthcare, Dental Care, Vision Insurance, Life Insurance, Paid Time Off, and Paid Leave Programs

Qualifications and Skills

The ideal candidate is a strong communicator, persuasive and clear, blending analytics with experience in decision-making. They are able to juggle multiple priorities while balancing urgent requests with shifting timelines and deliverables. They are a team builder, taking the time to understand and develop the strengths of their resources while formulating long-term plans for the growth and success of the team. They are naturally curious and driven toward continual improvement.