Assistant Court Clerk (County Courts) - District Clerks - J01070 - 35300

Description Of Duties/Essential Functions

Serves as a senior-level technical specialist providing analytical, procedural, and highly technical assistance to improve processing efficiency and resolve taxpayer account problems associated with the numerous tax laws administered by the Agency.

Initiates and responds to processing-related correspondence with Illinois and out-of-state individual, corporate, fiduciary, excise, and sales tax taxpayers, their representatives, and other employees with responses to highly technical and complex tax issues.

Recommends approval or denial of claims for credit, refund, or hardship refund; approves or denies “reasonable cause” requests; forwards appropriate “protest” requests; releases appropriate “flagged” or suspended transactions; processes tax returns, supporting documents, and other tax-related transactions.

Analyzes various tax filings, supporting documents, and other documentation to determine compliance with statutes and department policies.

Solves highly technical taxpayer discrepancies, deficiencies, and processing errors; adjusts tax accounts to reflect Board of Appeals or Hearings’ case disposition.

Develops, reviews and revises operating procedures and manuals; provides surety bond regulatory information and resolves surety bond issues.

Understands the tax laws, rules, regulations, policies, procedures, research methods, and communication techniques necessary to perform the tasks assigned.

Understands specialized computer applications, the department’s Internet and Intranet website operations, and other electronic research and electronic commerce functions used in tax administration.

Assists in the highly technical tasks required to implement or integrate electronic filing and electronic funds transfer/withdrawal (payment) functions into Bureau operations.

Maintains a variety of production statistics and inventory records; maintains quality review and production performance measurement records; develops quality review procedures and programs; develops and conducts training programs and provides on-the-job training relating to technical tax issues, processing procedures, electronic registration, electronic filing, electronic payment programs, statute changes, system functional designs, and system logic changes.

Advises management of specific processing or procedural problems encountered; monitors pending legislation and develops impact statements; coordinates activities with other work areas; participates in or serves as a team leader in the design, development, testing and implementation of new or revised tax processing systems or computer systems and coordinates work with other areas; represents the department in tax outreach programs and seminars.

Minimum Requirements

• Requires a Bachelor’s degree and requires seven years supportive tax-related experience, including completion of the Revenue Tax Specialist Trainee Program, or requires 15 years supportive tax-related experience, including completion of the Revenue Tax Specialist Trainee Program;
• Requires extensive knowledge of current Illinois and federal tax laws, rules and regulations, and out-of-state tax filing requirements;
• Requires extensive knowledge of tax terminology, tax forms and related documents utilized in the processing of tax returns and supporting documents;
• Requires extensive knowledge of the tools, methods, and procedures utilized to conduct research and analysis on tax returns, supporting documents, and tax accounts;
• Requires extensive knowledge of tax accounting theory, principles, and practices;
• Requires extensive knowledge of the computer systems utilized to process the various tax transactions and tax-related information;
• Requires extensive knowledge of the methods and procedures utilized in compiling reports and statistical information;
• Requires extensive knowledge of specialized computer applications, the department’s Internet and Intranet website operations, and other electronic research and electronic commerce functions used in tax administration;
• Requires extensive knowledge of methods, procedures and techniques utilized in developing and implementing training programs for designated staff;
• Requires ability to compose correspondence to taxpayers, their representatives and others in a clear and concise manner;
• Requires ability to detect computational, legal, or technical errors during the process of analyzing tax returns and supporting documentation;
• Requires ability to initiate corrective/adjustment action within broad general guidelines in cases involving delinquencies, deficiencies, and other irregularities;
• Requires ability to gain and maintain satisfactory working relationships with the public and other employees.

Requires maturity and stability to make personal adjustments as necessitated by work assignments, job pressures and demands.

Requires ability to communicate effectively with persons at all organizational levels inside and outside the department, to speak English fluently, to have good interpersonal skills, and to enunciate clearly.

Requires ability to travel to district offices, out-of-town meetings, taxpayer locations, seminars, or to legal proceedings.

Physical Requirements

• Walking
• Standing
• Bending
• Reaching above shoulder level
• Lifting and carrying up to 45 pounds

Work Hours & Location/Agency Contact

WORK HOURS: 8:00 AM - 4:30 PM

WORK LOCATION: WIB/Central Processing Bureau 101 West Jefferson Springfield, Illinois

Agency Contact: A & R Shared Services Center 101 West Jefferson WIB Mail Code 3-110 Springfield, Illinois 62702 217-782-6238

How to Apply

Only currently certified state employees may be considered for vacancies in this classification.

A current promotional grade is required.

Applicants must complete a Bid Form and CMS-100 employment application and submit it to the Agency Contact listed above prior to the end of the posting period.

State employees without a valid promotional grade must also submit a CMS-100B promotional application to Central Management Services (CMS), Division of Examining and Counseling, Room 500 Stratton Building, Springfield, IL 62706.

For more information, please refer to the Work4Illinois website at Work.Illinois.Gov and select 'Application Procedures'.

Additional information may also be obtained from the Agency Contact listed above or by contacting CMS, Division of Examining and Counseling at Work4Illinois@Illinois.gov or (217) 782-7100, (217) 785-3979 (TDD/TTY), (800) 526-0844 (TTY Only).

Additional Documentation

Documents are in PDF format and can be viewed using Adobe Reader.

Note: Salary amounts shown are only to be used as a guide; actual salary will be determined at the time of hire based on current salary plans and/or collective bargaining agreements, if applicable.

Benefits

For State Employees

• Healthcare Benefits
• Retirement Benefits
• Workplace Benefits